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BBB® Accredited Business Seal

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BBB Accredited Business since


Additional Locations

Phone: (808) 839-1988 Fax: (808) 839-1799 View Additional Phone Numbers 560 N Nimitz Hwy Ste 218, Honolulu, HI 96817

BBB Business Reviews may not be reproduced for sales or promotional purposes.


PATCH programs include:
+ Child Care Referrals and Resources
+ Child Care Training
+ USDA Food Program for home based child care
+ Quality Care Program
+ Preschool Open Doors
+ Registry (HCYC) Program

PATCH supports Hawaii's child care needs

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that PATCH meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it offers services which are outside the scope of BBB evaluations.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on PATCH
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 28, 1993 Business started: 05/06/1978 Business started locally: 05/06/1978 Business incorporated 06/29/1976 in HI
Business Management
Ms. Susan Ing, Vice President, Board of Dir Mr. Derwin Osada Inouye, Director of Investments Ms. Virginia Lord, Project Coordinator Mrs. Janel Tai, Finance Director Mr. David Todani, President, Board of Directors
Contact Information
Customer Contact: Mr. Aaron Kibota, Executive Director
Business Category

Charity - Local

Refund and Exchange Policy
Visit for information
Service Area
Alternate Business Names
PATCH (People Attentive to Children) People Attentive to Children
Program Participation

PATCH mission is to support and improve the quality and availability of care for the young people of Hawaii.

Resource and referral program: Provides referral services to parents looking for a childcare provider or care center.

Child and adult food program: Provides partial reimbursement to eligible licensed child care providers for nutritious meals served to children while in a family childcare setting.

Training services: Recruitment and training of child care providers.

Other childcare services: fosters community awareness of the needs of children, parents, and childcare providers.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.