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IHS provides emergency shelter, food, clothing, advocacy, support services, and referrals for people who are homeless.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that IHS, The Institute for Human Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it offers services which are outside the scope of BBB evaluations.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on IHS, The Institute for Human Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 25, 1994 Business started: 07/01/1978 Business started locally: 07/01/1978 Business incorporated 03/04/1980 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20328674-01.

Business Management
Ms. Connie Mitchell, Executive Director Ms. Vilma Campano, Accountant Mr. Sherman S. Hee, President of the Board Ms. Elizabeth Stevenson, Development Director
Contact Information
Principal: Ms. Connie Mitchell, Executive Director
Business Category

Charity - Local

Alternate Business Names
Additional Information

Direct mail, TV or radio appeals, print advertisements, and grant proposal.

Additional Information

Mission Statement: To provide respite for those who are unsheltered and solutions that transform the lives of homeless and at-risk people.

Additional Information

In addition to the aforementioned 20 BBB Standards for Charitable Accountibility, Hawaii's BBB has adopted two additional Standards for Charitable Accountability:

Each organization shall disclose the percentage of locally raised donations that remain in Hawaii;

Each organization shall comply with Hawaii Revised Statutes Chapter 467B Solicitation of Funds from the Public.

Evaluation Conclusions: This charity meets the both of Hawaii's BBB's two additional Standards for Charitable Accountability.

Program Participation

IHS offers emergency shelter and provides a full range of services free of charge to men, women & families with children who are homeless. IHS operates two facilities in Honolulu, one for men at 350 Sumner Street, capable of serving up to 240 men each night and the other, for women and families, at 546 Ka'aahi Street, serving up to 60 single women and 23 families, with as many as 60 children daily.

In addition to providing shelter the agency provides hot nutritious meals, an average of 900 meals per day over the course of the year.

Additionally, IHS provides the following onsite support services: hygiene facilities and supplies, phone and mail service, secure storage for personal belongings, free clothing, access to laundry facilities, general health screenings, healthy baby care, childhood disease inoculation, dental care, housing placement, substance abuse counseling and treatment, financial management, psychiatric assessment and treatment, legal consultation, ongoing support such as Alcoholics Anonymous & Narcotics Anonymous, domestic violence programs, parenting education, a child activities center, and Kokua Account (a savings account administered by IHS and accessible through a Case Manager).


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.