BBB Charity Review

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BBB Reliability Report for

IHS, The Institute for Human Services, Inc.

A BBB Accredited Charity since 08/08/2004.

This BBB Accredited Charity meets all 20 Standards for Charity Accountability and is a Seal Holder.
BBB issues Charity Reports on all organizations, whether or not they are BBB accredited. If an organization is a BBB Accredited Charity, it is stated in this report.
Name: IHS, The Institute for Human Services, Inc.
Phone: (808) 845-7150
Fax: (808) 845-7190
Address: 546 Ka'aahi Street
Honolulu, HI 96817
Report Creation Date: January 3, 2014
Report Expiration Date: January 3, 2015
Original Business Start Date: July 1978
Principal: Ms. Connie Mitchell, Executive Director
Customer Contact: Ms. Connie Mitchell, Executive Director
Entity: Non-profit Corporation
Incorporated: March 1980, HI
Type of Business: Charity - Local
BBB Accreditation: This organization is a BBB Accredited Charity.

Additional DBA Names


Stated Purpose

Mission Statement: To provide respite for those who are unsheltered and solutions that transform the lives of homeless and at-risk people.

Evaluation Conclusions

This organization has been evaluated according to the 20 BBB Standards for Charity Accountability. This organization meets all those Standards and is a BBB Accredited Charity.

BBB Charity Seal Participation

Charities that meet the Standards for Charity Accountability are eligible to participate in BBB Wise Giving Alliance Charity Seal program. The seal, which can be displayed on the charity's web site and in printed materials, helps inform the public that the charity meets these standards. This organization participates in this program.


IHS offers emergency shelter and provides a full range of services free of charge to men, women & families with children who are homeless. IHS operates two facilities in Honolulu, one for men at 350 Sumner Street, capable of serving up to 240 men each night and the other, for women and families, at 546 Ka'aahi Street, serving up to 60 single women and 23 families, with as many as 60 children daily.

In addition to providing shelter the agency provides hot nutritious meals, an average of 900 meals per day over the course of the year.

Additionally, IHS provides the following onsite support services: hygiene facilities and supplies, phone and mail service, secure storage for personal belongings, free clothing, access to laundry facilities, general health screenings, healthy baby care, childhood disease inoculation, dental care, housing placement, substance abuse counseling and treatment, financial management, psychiatric assessment and treatment, legal consultation, ongoing support such as Alcoholics Anonymous & Narcotics Anonymous, domestic violence programs, parenting education, a child activities center, and Kokua Account (a savings account administered by IHS and accessible through a Case Manager).

Total Program Expenses:$7,481,590


Chief Executive Officer:Connie Mitchell
CEO Compensation:$102,964
Chair of the Board:M.E. Reich
Board Size:27
Paid Staff Size:108 Full Time.

Fund Raising

Direct mail, TV or radio appeals, print advertisements, and grant proposal.

Tax Status

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.


According to IHS, The Institute for Human Services, Inc.'s 2011-2012 Audited Financial Statements and 2011-2012 IRS form 990 for the year ended June 30, 2012:

 Total Income:$9,032,808
Expenses  % of total
% of total
 Programs:$7,481,590 87.65%82.83%
 Fund Raising:$322,145 3.77%3.57%
 Administrative:$731,997 8.58%8.10%
 Other:$0 0.00%0.00%
 Total Expenses:$8,535,732
Excess of Income over Expenses$497,076
Beginning Net Assets$6,275,097
Ending Net Assets:$6,772,173
Total Assets$7,394,755
Total Liabilities$622,582

* Excess for the year indicates the portion of income remaining after expenses.

Notes and Comments

In addition to the aforementioned 20 BBB Standards for Charitable Accountibility, Hawaii's BBB has adopted two additional Standards for Charitable Accountability:

Each organization shall disclose the percentage of locally raised donations that remain in Hawaii;

Each organization shall comply with Hawaii Revised Statutes Chapter 467B Solicitation of Funds from the Public.

Evaluation Conclusions: This charity meets the both of Hawaii's BBB's two additional Standards for Charitable Accountability.

Additional Contact Information

Additional Addresses
350 Sumner St
Honolulu, HI  96817-5087

Additional Phone Numbers
Tel: (808) 537-2724 - Men's Shelter

Additional Fax Numbers
Fax: (808) 537-2697

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ID: 31000833
Report as of September 1, 2014 17:26
Copyright© 2014 Better Business Bureau

An organization may change its practices at any time without notice. Donors must decide for themselves the significance of any variation from BBB Standards, taking into account the relative importance of the practice in question in the context of the organization's total performance.

This report reflects the results of an evaluation of informational materials provided voluntarily by the organization. The report is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgement.

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