BBB Charity Review for
IHS, The Institute for Human Services, Inc.

A BBB Accredited Charity since 8/8/2004


The information in this report has either been provided by the charity, or has been compiled by BBB from other sources.

Charity Contact & Profile

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Business Name:
Business Address: 546 Ka'aahi Street
Honolulu, HI 96817

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Original Business Start Date: 7/1/1978
Local Business Start Date: 7/1/1978
Incorporated: 1980 in HI
Phone Number:
(808) 845-7150
(808) 537-2724
Fax Number:
(808) 845-7190
Type of Business:
Charity - Local
Primary Email:
Website Address:

Evaluation Conclusions

This organization has been evaluated in relation to the 20 Better Business Bureau Standards for Charitable Accountability. This organization meets all those standards.


Mission Statement: To provide respite for those who are unsheltered and solutions that transform the lives of homeless and at-risk people.


IHS offers emergency shelter and provides a full range of services free of charge to men, women & families with children who are homeless. IHS operates two facilities in Honolulu, one for men at 350 Sumner Street, capable of serving up to 240 men each night and the other, for women and families, at 546 Ka'aahi Street, serving up to 60 single women and 23 families, with as many as 60 children daily. In addition to providing shelter the agency provides hot nutritious meals, an average of 900 meals per day over the course of the year. Additionally, IHS provides the following onsite support services: hygiene facilities and supplies, phone and mail service, secure storage for personal belongings, free clothing, access to laundry facilities, general health screenings, healthy baby care, childhood disease inoculation, dental care, housing placement, substance abuse counseling and treatment, financial management, psychiatric assessment and treatment, legal consultation, ongoing support such as Alcoholics Anonymous & Narcotics Anonymous, domestic violence programs, parenting education, a child activities center, and Kokua Account (a savings account administered by IHS and accessible through a Case Manager).


Board Size:27
Paid Staff:108

Financial Summary

According to the IRS Form 990 for the Fiscal Year ended 6/30/2012:

Total Income $9,032,808.00
Total Expenses $0.00
Gain/Loss for the Year $9,032,808.00

Income Breakdown
Item Amount % of Income

This report is not to be used for fundraising or promotional purposes.

Products & Services

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IHS provides emergency shelter, food, clothing, advocacy, support services, and referrals for people who are homeless.

Additional Locations & Phone Numbers

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This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of W20328674-01 for this business issued by State of Hawaii Department of Taxation (808) 587-4242

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 1 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 1 complaint(s) closed in the last 36 months, 1 was closed in the last 12 months.

These complaints concerned:

1 regarding Service Issues
1 regarding Service Issues

These complaints were closed as:

1 Resolved
1 Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.


Government Action(s)

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BBB has no information regarding government actions at this time.

Advertising Review

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BBB has no information regarding advertising review at this time.

Additional Information

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Direct mail, TV or radio appeals, print advertisements, and grant proposal.

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Report as of: 11/21/2014
Copyright © 2014 Better Business Bureau®, Inc. serving Hawaii

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