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BBB Reliability Report for

Child and Family Service

A BBB Accredited Charity since 05/05/2011.

This BBB Accredited Charity meets all 20 Standards for Charity Accountability and is a Seal Holder.
BBB issues Charity Reports on all organizations, whether or not they are BBB accredited. If an organization is a BBB Accredited Charity, it is stated in this report.
Name: Child and Family Service
Phone: (808) 681-3500
Fax: (808) 681-5280
Address: 91-1841 Fort Weaver Road
Ewa Beach, HI 96706
Report Creation Date: September 4, 2013
Report Expiration Date: September 4, 2014
Original Business Start Date: January 1899
Principal: Mr. Howard Garval, CEO
Customer Contact: Mr. Howard Garval, CEO - (808) 681-3500
Incorporated: January 1941, HI
Type of Business: Charity - Local, Human Services Organizations
BBB Accreditation: This organization is a BBB Accredited Charity.

Additional DBA Names

Hale Lokahi
Hale O Ulu
Healthy Start Waianae
Family Support Nursery
Kupuna Concierge

Stated Purpose

MISSION: Child and Family Service is a multi-generational service provider whose mission is to strengthen families and foster the healthy development of children.

Evaluation Conclusions

This organization has been evaluated according to the 20 BBB Standards for Charity Accountability. This organization meets all those Standards and is a BBB Accredited Charity.

BBB Charity Seal Participation

Charities that meet the Standards for Charity Accountability are eligible to participate in BBB Wise Giving Alliance Charity Seal program. The seal, which can be displayed on the charity's web site and in printed materials, helps inform the public that the charity meets these standards. This organization participates in this program.


Programs are offered on Oahu, Kauai, Maui, Lanai, Molokai, and Hawaii-island.

Behavioral health services to children and their families including counseling and residential programs.
Adult services including employee assistance, gerontology programs, and domestic violence shelters and programs.
Children's services including child abuse prevention, adoptions, and child care.

Total Program Expenses:$17,587,840


Chief Executive Officer:Howard S. Garval
CEO Compensation:$204,226
Chair of the Board:Kathy Inouye
Chair's Profession / Business Affiliation:COO, Kobayashi Group LLC
Board Size:34
Paid Staff Size:216 Full Time. 166 Part Time.

Fund Raising

Direct Mail Appeals
Fundraising Events
Print Advertisements
Grant Proposals
Internet/Website Appeals

Tax Status

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.


According to Child and Family Service's 2011-2012 Audited Financial Statements and 2011-2012 IRS form 990 for the year ended June 30, 2012:

 Total Income:$21,243,272
Expenses  % of total
% of total
 Programs:$17,587,840 82.52%82.79%
 Fund Raising:$908,408 4.26%4.28%
 Administrative:$752,764 3.53%3.54%
 Other:$2,064,085 9.68%9.72%
 Total Expenses:$21,313,097
* Excess of Expenses over Income$69,825
Beginning Net Assets$24,930,244
Ending Net Assets:$26,263,416
Total Assets$29,312,255
Total Liabilities$3,048,839

* Excess for the year indicates the portion of income remaining after expenses.

Notes and Comments

In addition to the aforementioned 20 BBB Standards for Charitable Accountibility, Hawaii's BBB has adopted two additional Standards for Charitable Accountability:

Each organization shall disclose the percentage of locally raised donations that remain in Hawaii;

Each organization shall comply with Hawaii Revised Statutes Chapter 467B Solicitation of Funds from the Public.

Evaluation Conclusions: This charity meets the both of Hawaii's BBB's two additional Standards for Charitable Accountability.

Additional Contact Information

Additional Addresses
200 N. Vineyard Blvd. Bldg. B
Honolulu, HI  96817
Tel: (808) 681-1427

245 N. Kukui Street
Honolulu, HI  96817

86-120 Farrington Hwy
Waianae Mall Unit A-110
Waianae, HI  96792

460 Kilauea Ave., #101
Hilo, HI  96720

2970 Kele Street, Suite 203
Lihue, HI  96766

PO Box 1808
81-6587 Mamalahoa Hwy.
Kealakekua, HI  96750

333 Dairy Road #201
Kahului, HI  96732

94-750 G Hikimoe St.
Waipahu, HI  96797

100 Kalae Highway, Suite 105
Kualapuu, HI  96757

Additional Phone Numbers
Tel: (808) 521-2377 - Honolulu
Tel: (808) 543-8494 - Vineyard Boulevard
Tel: (808) 532-5100 - Kukui Street
Tel: (808) 678-1492 - Waipahu
Tel: (808) 696-5800 - Farrington
Tel: (808) 935-2188 - Kilauea
Tel: (808) 245-5914 - Kauai
Tel: (808) 323-2664 - Kona
Tel: (808) 877-6888 - Maui
Tel: (808) 681-1418 - CEO's Office/Mimi's line
Tel: (808) 681-1449 - Fax for CEO's Office
Tel: (808) 567-6100 - Molokai
Tel: (808) 681-1434 - Direct Line - Patti Bate

Additional Fax Numbers
Fax: (808) 599-5711
Fax: (808) 532-5106
Fax: (808) 678-9472
Fax: (808) 696-2670
Fax: (808) 961-2073
Fax: (808) 246-0133
Fax: (808) 323-2999
Fax: (808) 877-6860

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ID: 24000259
Report as of September 2, 2014 03:12
Copyright© 2014 Better Business Bureau

An organization may change its practices at any time without notice. Donors must decide for themselves the significance of any variation from BBB Standards, taking into account the relative importance of the practice in question in the context of the organization's total performance.

This report reflects the results of an evaluation of informational materials provided voluntarily by the organization. The report is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgement.

This report is not to be used for fund raising or promotional purposes.