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Description

This company offers carpet, window coverings, vinyl, ceramic tile, hardwood and laminate flooring and polish and staining concrete.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Carpet One meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for American Carpet One include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on American Carpet One
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 28, 1982 Business started: 01/01/1974 Business started locally: 01/01/1974 Business incorporated 06/14/1973 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
https://pvl.ehawaii.gov/pvlsearch/
Phone Number: (808) 586-3000
pvl@dcca.hawaii.gov
The number is C7137.

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
https://pvl.ehawaii.gov/pvlsearch/
Phone Number: (808) 586-3000
pvl@dcca.hawaii.gov
The number is C8700.

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W20293820-01.

Type of Entity

Corporation

Business Management
Mr. David Arita, President Mrs. Danette Hoe, Sales Manager Mr. Irwin Nakasone, Art Director Mr. Aaron Okamoto, Store Manager
Contact Information
Principal: Mr. David Arita, President
Customer Contact: Mrs. Danette Hoe, Sales Manager
Business Category

Carpet & Rug Dealers - New Draperies & Curtains - Retail & Custom Resilient & Vinyl Flooring Floor Laying, Refinishing & Resurfacing Hardwood Floor Contractors

Alternate Business Names
Carpet Shoppe, Inc. The

Additional Locations

  • 302 Sand Island Access Rd.

    Honolulu, HI 96819

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/19/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I requested an itemized invoice twice. Once through the sales person via email and once through email ****@*****************.com. Never got one. I requested an itemized invoice twice. Once through the sales person (******* *****) via email on January 28, 2013, 1:07pm and once through their email ****@*****************.com on March 4, 2013, 2:19pm Ms. ***** told me she could not provide me with an itemized invoice. I received no response from the email request.

Desired Settlement: I would like to see an itemized invoice. At this point, I'm starting to suspect I was over charged, and if this is true, I would like a refund of that amount.

Business Response: Business' Initial Response /* (1000, 5, 2013/03/15) */ We are very sorry for this inconvenience, but at time of request did mail out copies of your itemized invoice on two different occassions. We are happy to send to you again. Copies will be sent via email and standard mail to you today. Should you not receive within the next 3 business days, please call me directly at #********. Mahalo, ***** *******