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BBB Accredited Business since

Digital Alarm Technology Inc

Phone: (808) 457-1353 Fax: (808) 548-0202 View Additional Phone Numbers 1150 N Nimitz Hwy Unit 7, Honolulu, HI 96817

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This company offers the services of retailing security alarm systems.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Digital Alarm Technology Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Digital Alarm Technology Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 16, 2011 Business started: 03/30/2011 Business started locally: 03/30/2011 Business incorporated 03/30/2011 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W24146298-01.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: 808-587-4272
The number is C31540.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: 808-587-4272
The number is C24973.

Type of Entity


Business Management
Mr. Sal Sorbera, Vice President Mr. Stanley Kubota Mr. Dennis Tomasu, RME
Contact Information
Principal: Mr. Sal Sorbera, Vice President
Business Category

Burglar Alarm Systems - Dealers, Monitoring & Service Fire & Smoke Alarm Systems Smoke Detectors & Alarms

Additional Locations

  • 1150 N Nimitz Hwy Unit 7

    Honolulu, HI 96817 (808) 457-1353 (808) 227-4300


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/6/2016 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: On Saturday, August20 th, a representative from Digital Alarm Technology rang my doorbell .Their phone number is (**** ********. I did not have an
appointment with him.  His name was Jon .He did not check my-security system panel nor the fire alarm. He told me that the fire alarm was defective
and  I needed to have a new one and he had one with him and he told  me he
could install it right now. I became doubtful about the whole situation. Could this be a scam? He did no thave a card. I asked him to send me more information.

Desired Settlement: see Attached document

Business Response: This is in response to ******* *****'s letter dated 8/21116. The appointment for ******* ****** was not with our company, it was with ****** **** ********, the owner is ******* ****** and his phone number is ***** ********, email: ******************** . I tried to call her and offered help which she refused, which I understand. I know***  we work close with one another, he is reliable but very busy. I am sure if she called ******* he would explain what went wrong and would bend over backward to please her.

Regards, Sal S****** 

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Digital Alarm Technology Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)