Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

HPM Building Supply

Phone: (808) 966-5466 Fax: (808) 966-7564 HPM Building Supply - SHIPMAN  16-166 Melekahiwa St., Keaau, HI 96749 View Additional Email Addresses http://www.hpmhawaii.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers wholesale & retail building materials. The company manufactures pre-engineered trusses and wall-panels, cabinets & countertops, pre-hung doors, and treats lumber. Also provides lumber, building supplies, home planning and custom metal roofing, windows & millwork, electrical, hardware, home & garden, closet organization, packaged home, paint, plumbing, rental equipment, tools, truss and wall panels.Three full-service building supply centers and four lumber yards are located on Big Island.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that HPM Building Supply meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for HPM Building Supply include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on HPM Building Supply
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 02, 1997 Business started: 08/12/1921 Business started locally: 08/12/1921 Business incorporated 08/12/1921 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W20268974-01.

Type of Entity

Corporation

Business Management
Mr. Michael Fujimoto, President & CEO Mr. Adam Bauer, VP Finance Mr. Sebastian Calaway, VP Purchasing Mr. Anthony Cann, VP Store Operations Mr. Jason Fujimoto, SVP & COO Mr. Lee Wilson, VP Marketing
Contact Information
Customer Contact: Mr. Jason Fujimoto, SVP & COO
Principal: Mr. Michael Fujimoto, President & CEO
Business Category

Building Materials Cabinets Hardware - Retail Kitchen Cabinets & Equipment - Household Lumber - Retail Hardware - Builders

Alternate Business Names
Hawaii Planing Mill, Ltd.

Additional Locations

  • HPM Building Supply - SHIPMAN
    16-166 Melekahiwa St.

    Keaau, HI 96749 (808) 966-5466

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/27/2014 Problems with Product/Service
3/25/2014 Problems with Product/Service

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on HPM Building Supply
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)