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BBB Accredited Business since
Phone: (808) 294-9699 1007 Alewa Dr, Honolulu, HI 96817
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All concrete work-driveways, sidewalks and slabs; retaining walls; rock and CMU walls; Demo and Hauling. Spalling Work; Decorative Concrete.
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A BBB Accredited Business since
BBB has determined that Kehaulani Masonry meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W05637234-03.
Type of Entity
Business ManagementMs. Cindy Eleneki, Owner
Building Contractors Concrete - Custom Foundation Repair & House Leveling Contractor - Decorative & Specialty Concrete Contractors - Retaining Wall
Method(s) of PaymentChecks and cash
Industry TipsHOW TO SELECT A FOUNDATION REPAIR COMPANY
1007 Alewa Dr
Honolulu, HI 96817 (808) 294-9699 Directions
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: In July 2015, I entered into 1 of 3 different contracts with Kehaulani Masonry for service on my disabled father's property. I am trustee for my father. We signed a contract for a Moss Rock wall with vinyl fence to be installed, a concrete slab to be poured for a shed, demo of existing concrete sidewalks and re-poured with a new moss rock wall and some digging and trenching to allow for drainage. Her employees showed up late 80% of the time, smoked on the property, and used excessive profanity. Also, the wrong material was purchased. A BLUE ROCK wall was installed and when I asked for a receipt of sale from the supplier, she gave me a hand written falsified document stating that it was MOSS rock. I confirmed with the supplier. A slab was laid incorrectly and now I have a lot of puddling on the back of the property. I confirmed with the Dept of Commerce and Consumer affairs and she is listed as "Sole Proprietor" meaning that she cannot employ without workman's comp OR she has to sub contract out to a licensed professional. After I pulled them off of the jobsite, I was approached by a previous employee who inquired about completing the job on the side and was informed by him that she pays her employees CASH. Most are not citizens of the U.S. Her insurance only has liability. My 7 year old daughter accidentally stepped on a old rusty wire mesh causing her blood, pain, and limping for 4 days. My driveway has increased cracking due to the jack hammer. Her employees used and broke 2 hoses, 1 shovel, and broke a spigot with a wheel barrow. She left her tools on the property, including 3 wheelbarrows, lots of rubble, and 2 trash cans full of 3 week old food left overs that with recent rainfall has filled the entire trash can full of maggots and stool from birds. I have tried to rectify this but Cindy (the owner) delays getting back to me and there is no certainty that they will or can afford to demo and do the job over, legally, and with licensed professionals. She is a licensed contractor.
Desired Settlement: 1) I want the wrong blue rock wall demo'd and a moss rock wall put up. I want the concrete slab that was incorrectly pored to be demo'd and repoured with proper drainage in mind. I want all completed in 6 weeks from today. No smoking and profanity. Punctual. All is to be done by U.S. citizens, or legal to work in the U.S., insured, subcontracted professionals. Proper clean up every day. OR 2) Refund with a release of contract with no repercussions.
Business Response: The facts as stated by complaintant are all based on her opinion and not based on facts.
I did have two workers there who were taking too long to complete the job so I replaced them with new workers. Once this change was made then all the complaints started coming in. At the time I switched personnel the work was about 80% completed and I had about 4 days left to complete everything. It's troublesome that the homeowner did not bring up any issues earlier nor did she have any problems with any of the issues that she listed in her complaint. So now I'm nearly done with her wall and she wants me to remove the whole wall because the wall has a mixture of blue rocks and moss rocks in it. It's true that my contract does say "moss" rock but I've used the same wording and same rock provider with many other customers and have never had a problem. Structurally the wall is solid; esthetically the wall looks beautiful but because the rocks are not 100% moss she wants it removed.
I did agree to remove it and have her hand pick the new moss rocks. I have never made it difficult for her to communicate with me and I was always willing to do it all at my cost. I offered this to her right from the start but she kept saying that she needed more time to think about what she wanted. I even offered to leave the wall and newly poured sidewalks in place and to walk away from the $8,500 that she still owed me. At first she said that she would accept me "putting the house back to its original state and walking away from the contracts". I said ok I'd do that then she changed her mind again and said no I want the existing 140' of wall ripped out and replaced with rocks that she approved of.
So, as of today 12/28/2015 we are working on a new contract to remove the entire wall and replace it. I've asked her not to interfere or sit outside and interfere with my workers. I did not agree to her or any homeowner dictating the time that I need to report to her house; when we can take lunch or what time we will finish. That's interfering with my ability to work and it's not necessary for her to try to micro-manage me or my work. She also agreed to stop contacting my rock provider and "other" Contractors who state that they know me and how I run my business. The President and owner of the rock quarry called me two weeks ago and said that the homeowner not only went into speak with her but continues to email her and is calling her. She felt like this homeowner was "harassing" her. I feel the same way. I have never said "No" to any of her demands. I've always been willing to work with her and she keeps threatening me with lawyers; RICO; BBB and anyone else who will listen. As I've stated to her from the first time she complained, I'm willing to work with her within reason. I don't want a gun held to meet head and I don't appreciate incorrect accusations. I've worked extremely hard in growing my business and work hard to make sure that I give all my customers "value" for what they are paying for. I also work hard for my A+ rating with you and I intend to keep it. It's unfortunate that we are here but it is what it is. I've always been willing to fix this to her satisfaction as long as she was being fair and reasonable. I hope with this new contract in place that she will let me do my job and then we can both move forward.