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BBB Accredited Business since

Paragon Sailing Charters Maui & Lana'i

Phone: (808) 244-2087 Fax: (808) 878-3933 View Additional Phone Numbers 910 Honoapiilani Hwy Ste 7 #204, Lahaina, HI 96761 http://www.sailmaui.com



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Description

This company offers catamaran sailing charters.



BBB Accreditation

A BBB Accredited Business since

BBB has determined that Paragon Sailing Charters Maui & Lana'i meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Paragon Sailing Charters Maui & Lana'i include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Paragon Sailing Charters Maui & Lana'i
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 01, 1998 Business started: 06/03/1985 Business started locally: 06/03/1985 Business incorporated 06/03/1985 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W20373530-01.

Type of Entity

Corporation

Business Management
Mr. Don Prestage, President/Owner
Contact Information
Principal: Mr. Don Prestage, President/Owner
Business Category

Boat - Charter

Refund and Exchange Policy
48 hour cancellation policy for full refund. Tours may be upgraded by management if tour cancelled by management for any reason.
Service Area
Maui & Lana'i
Alternate Business Names
Clark Enterprises, Inc.

Additional Locations

  • 910 Honoapiilani Hwy Ste 7 #204

    Lahaina, HI 96761

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Services not rendered and location not fully disclosed Despite having a conversation and assurances with the company on the phone, the snorkeling boat left us at the dock. The company did not provide information about where the boat was departing. And we watched from the other side of the pier as the boat left us. Proper location and departure instructions were not disclosed and services were not rendered.

Desired Settlement: Refund of services

Business Response: Initial Business Response /* (1000, 6, 2013/11/14) */ It is rather unfortunate that this event occurred, especially as the customer was at the harbor and saw the boat leave. We have directly contacted the customer and resolved it to his desired conclusion with a full refund. This is not our normal procedure as we have a 24 cancelation policy, however after reviewing the recording of the over the phone booking of this reservation we determined that the reservationist did not fully explain the location of the boat's departure slip, it was noted that slip 72 is where we dock our boat but it was never said where the exact location of this slip is in the harbor. Due to this the passenger did not get to our slip in time and as we must adhere to the perimeters of our tour guidelines for the passenger on board, the captain had to leave the dock after waiting an additional 15 minutes beyond our normal departure time. Final Consumer Response /* (2000, 9, 2013/11/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund credited