This business is not BBB accredited.

Mahana Nai'a

Additional Locations

Phone: (808) 871-8636 Fax: (808) 872-5687 View Additional Phone Numbers PO Box 550, Kahului, HI 96733

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This company offers boat rentals and charter services, and snorkeling excursions.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Mahana Nai'a include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Mahana Nai'a include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mahana Nai'a
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 22, 2005 Business started: 01/01/1978 Business started locally: 01/01/1978 Business incorporated 04/23/1985 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20375096-01.

Type of Entity


Business Management
Janet Braithwaite, General Manager Donovan Domingo Mr. John R. Hillborn, President
Contact Information
Principal: Janet Braithwaite, General Manager
Business Category

Boat - Charter Tourists Attractions Boat Renting & Leasing

Alternate Business Names
Southshore Charters, Inc.

Additional Locations


    1993 S Kihei Rd Ste 21 # 181

    Kihei, HI 96753 (808) 871-8636


    251 Lalo Street, Bay K1

    Kahului, HI 96732


    PO Box 218

    Kahului, HI 96733


    PO Box 550

    Kahului, HI 96733


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/12/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Charter canceled trip and has refunded my money for an online booking. Dollar amount is 373 dollars for a snorkel trip to molokina for june 28th. I have called and sent numerous emails. Copy the last email I got:Your booking has been cancelled Aloha Mr. Y*********, Could you please call me at ************? We are having issues with our boat and need to cancel your reservation. I may be able to help you rebook with another company. I will make sure you get a full refund. I am so very sorry for the inconvenience. Sincerely, Janet.  Booking #******* Molokini Snorkel TourThursday, June 25 2015 @ 7:00am - 12:00pm4 AdultsPhilip Y*********CONTACT NAME ************** EMAIL ***** ******** PHONE Cancellations Customers will receive a full refund with 24 hours notice of cancellation. Customers will also receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.Credit card charges: Charges will be listed on your statement as "BAL*Mahana Naia". (For some cards, the charge may show as just "BALANCED" while it is clearing.)About this email: You are receiving this email because you made a booking with Mahana Naia. Unsubscribe from future emails. Mahana Naia ***** ********

Desired Settlement: Refund of the 373 dollars