BBB Accredited Business since
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This company offers ultrasonic facial & body care, health & beauty services.
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A BBB Accredited Business since
BBB has determined that Richway International, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Richway International, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20233172-01.
Type of Entity
Business ManagementMr. Calvin Kim, President Renee Inouye, Sales Mr. Raymond Kim, Operations Manager
Beauty Supplies & Equipment Commercial Products Wholesale & Distributor Skin Care
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Unethical business practice regarding RETURN POLICY IT cost me 65 dollar to receiver their product the BIOMAT professional shipped from ILLINOIS I had 7 day return guarnatee policy giving 100% refund NO questioins if not happy - they insisted I RETURN IT at considerable cost to HONOLULU it weighed 49 lbs in large box and cost me $ 175 via *** ** ground rate - I got the item for 65 bucks shipping but was told to return it to HONOLULU for $ 175 shipping fee - this is unethical and has left a very bitter taste in my mouth - I am asking for additional 100 dollar refund for being told there is NO OTHER OPTION - You get it for 65 bucks shipping but we DEMAND you return it to HAWAII for 175 dollars shipping . There was NEVER any disclosesure in the GUARANTEE about returning it at high cost to HAWAII - it did not come from HAWAII - why can I not return it to ILLINOIS where is was ORIGINALLY sent - This company RICHWAY international has unethical business practices as doing business protocol !
Desired Settlement: I am seeking and additional 100 REFUND for the exceedingly high cost to return the ****** professional - I used a RMA return authorization code - so I will be getting a REFUND ( approcimately 1600 dollars) minus the original shipping fee about 65 dollars - I would like an ADDITIONAL 100 dollars - they would cost me 75 dollars to RETURN the unit to HONOLULY Thank you for your kind attention
Business Response: Final Consumer Response /* (2000, 6, 2014/02/24) */ thank you THIS CASE HAS BEEN RESOLVED Richway International has made it RIGHT !! **** ****** ****** NEVADA *****
Problems with Product/Service
Read Complaint Details
Complaint: I have not heard a word from Richway International, Inc. Should I submit a letter of complaint to BBB for you to follow up on my behalf?
Desired Settlement: I would like a refund with return of the product.
Business Response: Initial Business Response /* (1000, 17, 2013/12/23) */ Below is communication sent to person complaining as well as the response that came back today. Name of person complaining was not included. Mini mat purchase 5/15/2013 Thank you for your letter. There are many individuals that have experienced great relief from pain with regular use of the biomat. To help reduce the pain, individuals use the biomat daily - sometimes twice a day. Drinking .5% sea salt with 8 ounces of water at least 30 minutes before doing a thermotheraphy session are related. Using the Biomat at 158 degrees F for 40 minutes and then reducing the heat to 104 degrees F for 8 hours. We will be happy to send you Bamboo salt samples in the hopes that you will not give up your efforts to help reduce the pain you are experiencing w/ your sciatica and low back pain. In response to your letter to the BBB, Richway's refund policy is: 0 - 7 days from date of delivery = 100% refund 8 - 14 days days from date of delivery = 70% refund 15 - 30 days from date of delivery = 50% refund 31 days or more days from date of delivery = 0% refund. We were advised by BioMat.com that the same return policy was printed out with the receipt at the time of your purchase with BioMat.com. Richway's refund policy is also posted on our website. I have attached a copy of your receipt which was obtained from BioMat.com.for your reference. Sincerely, ***** Inouye Office Manager To: Customer Service I have to say how could anyone feel a benefit in 7 days? I do believe your policy sucks and I would not recommend this mat to anyone. I am feeling better relief with acupuncture and deep tissue massage. The instructions you give indicate one would have to be confined to home. Will try to sell it tho' will never reap the full cost which is a rip off. Very much dismayed by this company and product,
|3/23/2012||Problems with Product/Service|