Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Insolid has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Insolid

      94-425 Maikoiko St Waipahu, HI 96797-2736

    Business ProfileforInsolid

    Bathroom Remodel

    Current Alerts For This Business

    Licensing:
    BBB confirmed that Insolid had not obtained a necessary license from Hawaii - Department of Commerce & Consumer Affairs (DCCA). BBB encourages you to contact the following agency or agencies to confirm this information: - http://cca.hawaii.gov/pvl/ - 8085863000
    Licensing:
    On 09/30/2022 BBB confirmed that Insolid had not obtained a necessary license from Hawaii - Department of Commerce & Consumer Affairs (DCCA). BBB encourages you to contact the following agency or agencies to confirm this information: - http://cca.hawaii.gov/pvl/ - 8085863000

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Insolid offers fabrication and bathroom remodeling services.

    Products & Services

    Bathroom Remodel, Solid Surface Products, Seamless Showers, Shower Walls and Pans, Kitchen Countertops, Vanity Countertops, Work and Desk Surfaces, Office Furniture Surfaces, Restaurant Surfaces, Commercial Restroom Countertops, Commercial Toilet Dividers, Plumbing Fixtures, Tub Units and Solid Surface Tubs

    Business Details

    Location of This Business
    94-425 Maikoiko St, Waipahu, HI 96797-2736
    BBB File Opened:
    1/6/2005
    Years in Business:
    25
    Business Started:
    3/29/1999
    Business Started Locally:
    3/29/1999
    Business Incorporated:
    3/29/1999
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    19
    Alternate Business Name
    • All Tops, Inc.
    Business Management
    • Mr. William Scott Allen, President
    • Mr. Gary Sufrin, Marketing Director
    • Mr. Konrad Perriton, COO
    Contact Information

    Principal

    • Mr. William Scott Allen, President
    • Mr. Konrad Perriton, COO

    Customer Contact

    • Mr. William Scott Allen, President
    Additional Contact Information

    Fax Numbers

    • (808) 676-5524
      Other Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/23/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I contracted for InSolid to provide me a seamless shower enclosure that was SUPPOSED to be completed on 05-May-2022. In my specific instance, InSolid seemed to have accepted any/all new business and pushed my project to the much LOWER PRIORITY category. Insolid DAMAGED MY RESIDENCE AND DIDNT FIX IT, DAMAGED the Corian product I contracted for (at least two dents/dings made by hammers used by installation personnel), FAILED to clean up after themselves during/after partial installation (glue dropped onto the shower floor, which hardened) yet FAILED TO CORRECT IT, and DID NOT provide what they were contracted for: Contract Exhibit A, para 2.: Seam may be slightly apparent and not invisible, but will be seamless and smooth without a gap or crevice..and my shower enclosure IS NOT SEAMLESS, HAS GAPS, HAS CREVICES, AT LEAST ONE CRACK, and I still HAVE DAMAGE DONE TO MY RESIDENCE!!!************************* ***** used a NUMBER OF EXPETIVES and F-BOMBs when I did not accept his remediation proposal, and stated he NEVER WANTS ANYTHING TO DO WITH MY PROJECT EVER AGAIN. This means he has walked away from my contract effective 23-Sep-2022.141 days AFTER my project was SUPPOSED to be completed.All damage to my residence, my shower enclosure, and shower enclosure artwork was not caused by me. The defects in workmanship and materials were not done by me. The communications blackouts (at least 58 total days) was not caused by me. Time spent waiting for my shower enclosure to be usable again (118 days) was not due to my negligence.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ward C

    5 stars

    09/29/2021

    We hired "INSOLID ******" to convert our master bedroom bathroom from tub/tile to Corian solid seamless walk in shower. ***** was our sales person, she was a great help in assisting us on color, material, design, cost and organizing the schedule.***** and ******* were very professional and quality of work was excellent from demolition, disposal of old tub to installation of Corian walk in shower. Both gentlemen were very detailed oriented and showed me they loved this type of work.******* was very professional and does excellent plumbing work. He also was very detailed and knowledgeable about the different types of shower fixtures.Konrad did a great job of laying out the template to fabricate the Corian walk in shower. He was very professional and knowledgeable about solid/seamless showers. He gave us ideas and recommendations to ensure we would be happy with the finished product.*****, you have a great team and solid organization.WE would recommend INSOLID to anyone looking for Corian walk in shower.

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.