BBB Accreditation

A BBB Accredited Business since

BBB has determined that Territorial Savings Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Territorial Savings Bank include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Territorial Savings Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1963 Business started: 03/01/1921 Business started locally: 03/01/1921 Business incorporated: 03/01/1921 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W40502134-01.

FDIC - Federal Deposit Insurance Corporation
550 17th St NW, Washington DC 20429
Phone Number: (877) 275-3342
The number is 30836.

Type of Entity


Business Management
Mr. Allan S. Kitagawa, Chairman of the Board Mr. Robert Lee, Branch Administration Mr. Ralph Nakatsuka, Vice Chairman Co-Chief Operating Officer Customer Service Ms. Gwen Shimabukuro, Exec. Secretary Mr. R. Gregg Terry, Vice President, Resid Loan Mgr
Contact Information
Principal: Mr. Allan S. Kitagawa, Chairman of the Board
Customer Contact: Ms. Gwen Shimabukuro, Exec. Secretary
Business Category

Banks Savings & Loan Associations

Alternate Business Names
Territorial Bancorp, Inc.

Additional Locations

  • 1001 Bishop Street

    Honolulu, HI 96813

  • 1052 Ala Moana Cir.  Ala Moana Center Office

    Honolulu, HI 96814

  • 1108 12th Avenue  Kaimuki Office

    Honolulu, HI 96816

  • 1111 McCully Street  McCully Office

    Honolulu, HI 96826

  • 1132 Bishop St Ste 2200

    Honolulu, HI 96813

  • 1199 Dilingham Blvd.

    Honolulu, HI 96817

  • 1613 Nuuanu Ave., B6

    Honolulu, HI 96817

  • 19 Oneawa Stree  Kailua Office

    Kailua, HI 96734

  • 275 Kaahumanu Ave  Kahului Office

    Kahului, Maui, HI 96732

  • 315 Makaala Street (Hilo)  Suite 102

    Hilo, HI 96720

  • 377 Keahole Street

    Honolulu, HI 96825

  • 4393 Kukui Grove St.  Kauai Office

    Lihue, Kauai, HI 96766

  • 46-005 Kawa Stree  Kaneohe Office

    Kaneohe, HI 96744

  • 75-5751 Kuakini Hwy., Suite 107  Kona Office

    Kailua-Kona, HI 96740

  • 840 Wainee St.  Lahaina Office

    Lahaina, Maui, HI 96761

  • 94-050 Farrington Hwy.  Waipahu Office

    Waipahu, HI 96797

  • 98-084 Kam Hwy.  Pearlridge Center

    Aiea, HI 96701

  • PO Box 1481

    Honolulu, HI 96806


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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As a matter of policy, BBB does not endorse any product, service or business.

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Complaint Detail(s)

2/8/2012 Advertising/Sales Issues