BBB Business Review

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BBB Accredited Business since

First Hawaiian Bank

Additional Locations

Phone: (808) 525-7000 Fax: (808) 525-8708 View Additional Phone Numbers 999 Bishop Street, Honolulu, HI 96813

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This company offers commercial and consumer banking services, and engages in equipment and vehicle leasing and offers trust, investment and insurance products.

It is a State of Hawai'i-chartered bank that has 58 branches in Hawaii, three in Guam and two in Saipan. It is a subsidiary of BancWest Corporation, a regional financial services company.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that First Hawaiian Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for First Hawaiian Bank include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 22 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

22 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 7
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 14
Total Closed Complaints 22

Customer Reviews Summary Read customer reviews

1 Customer Review on First Hawaiian Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 01, 1945 Business started: 08/17/1858 Business started locally: 08/17/1858 Business incorporated 02/04/1974 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W40402708-01.

Type of Entity


Business Management
Mr. Robert Harrison, President/CEO Ms. Gina Anonuevo Mr. Tom Dixon, BBB Board Member Mr. Brandt Farias, Executive Vice President Mr. Kimo Mills, Executive Vice President
Contact Information
Customer Contact: Ms. Gina Anonuevo
Principal: Mr. Robert Harrison, President/CEO
Business Category

Banks Loans Financial Services

Alternate Business Names
BancWest Corporation
Industry Tips

Customer Review Rating plus BBB Rating Summary

First Hawaiian Bank has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.