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BBB Accredited Business sinceAdditional Locations
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Central Pacific Bank is a wholly owned subsidiary of Central Pacific Financial Corp, a Hawaii corporation that is publicly traded on the New York Stock Exchange under the ticker symbol: CPF. They offer a full range of banking and financial services, including consumer and business loans, mortgages, deposit accounts, merchant services, wire transfers, safe deposit boxes, trust, investments, electronic and mobile banking, and other specialized financial services. There are 36 branches and 110 ATM's throughout the State of Hawaii.
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A BBB Accredited Business since
BBB has determined that Central Pacific Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Central Pacific Bank include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 10 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||9|
|Total Closed Complaints||10|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is UO-141-938-0736-01.
Type of Entity
Business ManagementMr. Glenn Ching, SVP/General Counsel Ms. Christine Daleiden, VP/Legal Counsel Mr. Denis Isono, EVP/CFO Mr. Wayne Kirihara, SVP/Chief Mktg Off. Mr. Lance Mizumoto, EVP/Chief Bankg Off. Mr. Norman Nakasone, VP/Svc Quality Mgr. Ms. Catherine Ngo, EVP/Chief Admin Off.
Banks Loans Trust Companies Financial Services
Industry TipsADVANCE-FEE LOANS ADVANCED FEE LOAN PROMOTION COLLEGE FINANCIAL AID INTERNET FINANCIAL PRIVACY
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview