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BBB Accredited Business sinceAdditional Locations
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American has been serving Hawaii's businesses and communities for over 85 years providing a full range of financial products and services.
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A BBB Accredited Business since
BBB has determined that American Savings Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for American Savings Bank include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 19 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||13|
|Total Closed Complaints||19|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20386862-01.
Type of Entity
Business ManagementMr. Richard Wacker, President & CEO Mr. Tab Bowers, EVP Marketing Ms. Lori Bettencourt, Director of Customer Banking Center Mr. Bradford Dang, Associate Counsel Ms. Stacey Djou, Associate Counsel Ms. Katherine Mobley, FVP, Director of Marketing
Banks Loans Consumer Finance & Loan Companies Mortgage Lender Financial Services
Products & Services
Personal Banking Services
Business Banking Services
Home Loans (Mortgages)
Insurance and Investments
International Banking Services
Industry TipsADVANCE-FEE LOANS ADVANCED FEE LOAN PROMOTION APPLYING FOR A MORTGAGE COLLEGE FINANCIAL AID INTERNET FINANCIAL PRIVACY MORTGAGE REFINANCING MORTGAGE REFUNDS
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview