Business ProfileforFred's Auto Top Shop, Inc.

I took my convertible in to have the top replaced. Paid for the repairs in full. I had to take my car back 6 to 7 times and each time the owner would come up with a reason on why the convertible top would not open properly and charged me more money for something else that he stated was causing the problem. I took my car to him in January 2022 and was promised it would be ready by February 15, 2022 my daughter's birthday. We did not get a phone call or anything until we reached out to him and the date would always change. The day that my son picked the car up he was told that we could not open the top for 7 days. We did not open it for ************************************************************************** on her but she was not able to open the convertible top all the way. I call **** and left a message and sent him pictures. I did not get a call back for 3 days and when I did get a call back it was not **** it was his co-worker. He told me to bring the car back in and it look like they had forgot some clamps that hold the pieces together that fell. So I went back and he tried to fix it but could not and informed me that I would have to wait for **** to return from vacation. So, I left and parked my car until I heard from ****. I have taken my car back there over and over again and each time something else is wrong. I do not feel comfortable or pleased with his service. I paid him what he asked and I did not get the services that I paid for. I have still not been able to use my convertible top as of today. He refused to give me a refund and insisted that I bring my car back to him again. Please help me get my refund.