BBB Logo

Better Business Bureau ®
Start With Trust®
In Hawaii

BBB Business Review

What is a BBB Business Review?

This Business is not BBB Accredited

The Goodyear Tire & Rubber Company

Find a Location

Phone: (808) 676-8046Fax: (808) 677-1400View Additional Phone Numbers94-095 Leokane St, WaipahuHI 96797-2207http://www.goodyeartires.comView Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business offers tires/automotive repair

This company offers auto repair services and sells tires.

This company offers auto repair services and tire sales.

This company offers auto repair services and tire sales.

This company offers auto repair services and tire sales.

This company offers auto repair service and tire sales.

This company offers auto repair services and sells tires.

This company offers auto repair services and tire sales.

This company offers auto repair services and tire sales.

This company offers auto repair services and tire sales.

This company offers auto repair services and tire sales.

This company offers auto repair services and tire sales.

BBB Accreditation

The Goodyear Tire & Rubber Company is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised The Goodyear Tire & Rubber Company's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 6 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

6 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues1
Problems with Product / Service4
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Goodyear Tire & Rubber Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top

BBB MEMBERSHIP: This company is a member of the Better
Business Bureau nationally, and has agreed to the Bureau
system's membership standards.

NATURE OF BUSINESS: According to information in BBB files this
company is in the business of manufacturing tires for passenger
cars, light trucks, buses, farm and commercial and heavy
trucking and off-the-road construction. The company also
manufactures other types of rubber products and chemicals. The
company operates outlets, which sell and service tires and
provides other auto services.

BBB CUSTOMER EXPERIENCE RECORD: Based on BBB files,
this company has a satisfactory record with the Bureau
system. According to the Better Business Bureau in Akron where
the company is headquartered, the majority of complaints
processed by the Bureau during its three-year reporting period
concern product quality, repair and guarantee issues. The
company responded to these complaints and addressed the
disputed issues and/or exhibited a good faith effort to resolve
the complaints satisfactorily. The number and type of
complaints are not unusual for a company in this industry.

LOCAL BBB CUSTOMER EXPERIENCE RECORD: Goodyear Tire & Rubber
Co. began business locally in 1958. The Bureau opened its
file in July 1985. Our file experience shows that this company has a satisfactory record with the Bureau.

ADDITIONAL BUSINESS NAMES:
Just Tires
Brad Regan Tire & Appliance
Carolina Tire Company
Atomic Tire & Auto Service
Richs Tire & Service Center
Norton Tire & Auto Service
Sam's Tire & Auto Service
El Campo Tire
Mark C. Bloome Tire & Auto Service
Gerard Tire & Auto Service
Cambridge Tire & Auto Service

COMPANY MANAGEMENT:
Mr. William Gaudet, Director, Customer Affairs
Ms. Carol More, Manager, Consumer Relations

EDUCATIONAL TIPS: The BBB suggests that when having your car
serviced by any company to request a written estimate. The
repair bill should list the charges for parts and labor
separately. You have a right to inspect all replaced parts,
and any auto repair facility must offer to return all replace
parts except those under warranty, trade-in or core parts.

Tips on Auto Repair and Tires are available from your Better
Business Bureau.

As a matter of policy, BBB reports are based on our files over
the past three years. The Bureau does not endorse any company,
product or service.

BBB file opened: 07/05/1985Business started: 01/01/1898Business started locally: 01/01/1958
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425
Honolulu, HI96806-1425
(808) 587-4242
http://pahoehoe.ehawaii.gov/tls/app

DCCA Professional & Vocational Licensing
335 Merchant St STE 301
Honolulu, HI96813-2946
(808) 586-3000
http://www.hawaii.gov/dcca/pvl

BBB records show a license number of W20071298-01 for this company, issued by State of Hawaii Department of Taxation. Their web address is http://pahoehoe.ehawaii.gov/tls/app.

Type: General Excise Tax

BBB records show a license number of RD-1997 for this company, issued by DCCA Professional & Vocational Licensing. Their web address is http://www.hawaii.gov/dcca/pvl. The expiration date of this license is 06/30/2015.

Type: Motor Vehicle Repair Dealer

Check License Status: https://pvl.ehawaii.gov/pvlsearch/info/RD-1997-0

Please note that governmental licensing information may not be current.

BBB records show a license number of RD-2612 for this company, issued by DCCA Professional & Vocational Licensing. Their web address is http://www.hawaii.gov/dcca/pvl. The expiration date of this license is 06/30/2015.

Type: Motor Vehicle Repair Dealer

Check License Status: https://pvl.ehawaii.gov/pvlsearch/info/RD-2612-0

Please note that governmental licensing information may not be current.

BBB records show a license number of RD-4155 for this company, issued by DCCA Professional & Vocational Licensing. Their web address is http://www.hawaii.gov/dcca/pvl. The expiration date of this license is 06/30/2015.

Type: Motor Vehicle Repair Dealer

Check License Status: https://pvl.ehawaii.gov/pvlsearch/info/RD-4155-0

Please note that governmental licensing information may not be current.

BBB records show a license number of RD-3660 for this company, issued by DCCA Professional & Vocational Licensing. Their web address is http://www.hawaii.gov/dcca/pvl. The expiration date of this license is 06/30/2015.

Type: Motor Vehicle Repair Dealer

Check License Status: THE GOODYEAR TIRE & RUBBER CO Trade/Professional Name: GOODYEAR AUTO SERVICE CENTER

Please note that governmental licensing information may not be current.

BBB records show a license number of RD-3265 for this company, issued by DCCA Professional & Vocational Licensing. Their web address is http://www.hawaii.gov/dcca/pvl. The expiration date of this license is 06/30/2015.

Type: Motor Vehicle Repair Dealer

Check License Status: https://pvl.ehawaii.gov/pvlsearch/info/RD-3265-0

Please note that governmental licensing information may not be current.

BBB records show a license number of RD-3242 for this company, issued by DCCA Professional & Vocational Licensing. Their web address is http://www.hawaii.gov/dcca/pvl. The expiration date of this license is 06/30/2015.

Type: Motor Vehicle Repair Dealer

Check License Status: https://pvl.ehawaii.gov/pvlsearch/info/RD-3242-0

Please note that governmental licensing information may not be current.

BBB records show a license number of RD-2429 for this company, issued by DCCA Professional & Vocational Licensing. Their web address is http://www.hawaii.gov/dcca/pvl. The expiration date of this license is 06/30/2015.

Type: Motor Vehicle Repair Dealer

Check License Status: https://pvl.ehawaii.gov/pvlsearch/info/RD-2429-0

Please note that governmental licensing information may not be current.

BBB records show a license number of RD-4179 for this company, issued by DCCA Professional & Vocational Licensing. Their web address is http://www.hawaii.gov/dcca/pvl. The expiration date of this license is 06/30/2015.

Type: Motor Vehicle Repair Dealer

Check License Status: https://pvl.ehawaii.gov/pvlsearch/info/RD-4179-0

Please note that governmental licensing information may not be current.

BBB records show a license number of RD-2932 for this company, issued by DCCA Professional & Vocational Licensing. Their web address is http://www.hawaii.gov/dcca/pvl. The expiration date of this license is 06/30/2015.

Type: Motor Vehicle Repair Dealer

Check License Status: https://pvl.ehawaii.gov/pvlsearch/info/RD-2932-0

Please note that governmental licensing information may not be current.

BBB records show a license number of RD-2658 for this company, issued by DCCA Professional & Vocational Licensing. Their web address is http://www.hawaii.gov/dcca/pvl. The expiration date of this license is 06/30/2015.

Type: Motor Vehicle Repair Dealer

Check License Status: https://pvl.ehawaii.gov/pvlsearch/info/RD-2658-0

Please note that governmental licensing information may not be current.

BBB records show a license number of RD-3976 for this company, issued by DCCA Professional & Vocational Licensing. Their web address is http://www.hawaii.gov/dcca/pvl. The expiration date of this license is 06/30/2015.

Type: Motor Vehicle Repair Dealer

Check License Status: https://pvl.ehawaii.gov/pvlsearch/info/RD-3976-0

Please note that governmental licensing information may not be current.

BBB records show a license number of RD-2528 for this company, issued by DCCA Professional & Vocational Licensing. Their web address is http://www.hawaii.gov/dcca/pvl. The expiration date of this license is 06/30/2015.

Type: Motor Vehicle Repair Dealer

Check License Status: https://pvl.ehawaii.gov/pvlsearch/info/RD-2528-0

Please note that governmental licensing information may not be current.

BBB records show a license number of RD-2265 for this company, issued by DCCA Professional & Vocational Licensing. Their web address is http://www.hawaii.gov/dcca/pvl. The expiration date of this license is 06/30/2015.

Type: Motor Vehicle Repair Dealer

Check License Status: https://pvl.ehawaii.gov/pvlsearch/info/RD-2265-0

Please note that governmental licensing information may not be current.

BBB records show a license number of RD-2254 for this company, issued by DCCA Professional & Vocational Licensing. Their web address is http://www.hawaii.gov/dcca/pvl. The expiration date of this license is 06/30/2015.

Type: Motor Vehicle Repair Dealer

Check License Status: https://pvl.ehawaii.gov/pvlsearch/info/RD-2254-0

Please note that governmental licensing information may not be current.

Type of Entity

Corporation

Incorporated: May 1958, OH

Contact Information
Principal: Mr. Craig Suzuki (District Manager-Retail)Mr. Clayton Aina (Manager - Hilo)Mr. Arlie Asiu (Manager - Kahului)Mr. Patrick Egloria (Manager - Mililani)Mr. James Higaki (Manager - Pearl City)Ms. Verlene (Nani) Kaaiwela (Manager - Waianae)Mr. Glibert Magbual (Manager - Kunia)Mr. Scott Morita (Manager - Kaneohe)Mr. Garrett Nakasone (Manager - Waialae)Ms. Donna Oleole (Manager - Kapolei)Ms. Jackie Puhi (Manager - Kona)Mr. David Rodrigues (Manager - Waipahu)Mr. Francis (Darrell) Santos (Manager - Kailua)Ms. Lehua Soares (Manager - Kihei)Mr. Edwin Wise Jr. (Manager - Salt Lake)
Business Category

Auto Repair - Mobile, Tire Dealers, Auto Inspection Stations, Auto Repair & Service, Brake Service

Alternate Business Names
Goodyear Auto Service Center
Industry Tips
Car-Repair
The Hail Season is Here
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.