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BBB Accredited Business since

Uptown Automotive, LLC

Phone: (808) 249-2229 Fax: (808) 249-2231 724 Lower Main St., Wailuku, HI 96793 http://www.uptownautomotivemaui.com/


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Description

This company offers automotive repair services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Uptown Automotive, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Uptown Automotive, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Uptown Automotive, LLC
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: July 02, 2007 Business started: 01/14/2004 Business started locally: 01/14/2004 Business incorporated: 01/14/2004 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W40062376-01.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: (808) 587-4272
The number is MC-5667.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: (808) 587-4272
The number is RD-3805.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. David S. Schelfe, Owner
Contact Information
Principal: Mr. David S. Schelfe, Owner
Business Category

Auto Repair & Service Auto Services Auto Services - Oil & Lube Heating & Air Conditioning Auto Inspection Stations


Customer Review Rating plus BBB Rating Summary

Uptown Automotive, LLC has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 724 Lower Main St.

    Wailuku, HI 96793 (808) 249-2229

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Problems with vehicle's cooling system having leaks were initially reported to this mechanic with no reports of overheating. Uptown cited the source of the problem as the radiator, so they replaced it and returned the vehicle as "fixed." Only three days after the radiator was replaced did the car overheat for the first time, forcing me to have it towed back to Uptown's garage. On the second visit, Uptown cited the source of the problem to be a faulty thermostat, which they recommended be replaced. They replaced the thermostat and returned the vehicle as "fixed." Only four days after the thermostat was replaced did the car overheat again, forcing me to have it towed back to Uptown's garage. On the third visit, Uptown cited the source of the problem to be a faulty water pump and recommended it to be replaced to solve the issue. They replaced the water pump and returned the vehicle as "fixed." Not five days had passed before the car overheated again, which forced me to have it towed back to Uptown's garage for a fourth time. They kept the car for several days to try and find the source of the problem, but could find none, returning the car as "fixed." A few more days went by and the car overheated again, forcing me to have it towed to their garage again. For the fifth time, they looked at, kept it for a few days, could not find a problem, and returned the car as "fixed." The vehicle was finally brought to the Honda dealership's mechanic who then identified the problem as a blown head gasket, which was either a pre-existing condition that should have been found by Uptown's mechanics in the first place or was caused by Uptown Automotive's inability to correctly diagnose the issue, deeming the car in good, working condition.

Desired Settlement: Complete refund of parts and labor plus applicable rental car fees during time of service.

Business Response: Vehicle came into the shop on 10-16-2014 we found the radiator leaking, ******** was notified by phone we recommended replacing radiator-radiator hoses-thermostat & radiator cap, ******** gave me the ok
to repair the vehicle, he said to me I just replaced the thermostat & radiator cap so these parts do not need to be replaced, after repair was complete cooling fans were checked for operation and a block test performed ( standard procedure when a vehicle has been run with no coolant in engine ) block test passed and a test drive was performed. Invoice #

On 10-24-2014 Customer stated engine was running hot & the check engine light was on, check engine light issue was caused by a camshaft position sensor, customer notified and approved repair. After replacing the camshaft sensor the cooling system was rechecked, run engine and check cooling fans did notice temperature gauge was above normal, radiator was drained of coolant and thermostat was removed to inspect, (we noticed that the thermostat was installed incorrectly by customer ) to eliminate the possibly of reinstalling a failed thermostat a new one was installed, coolant was reused cooling
fan operation was confirmed and engine block test was performed, a new radiator cap was than installed, vehicle was test driven and customer notified. Invoice

On 10-28-2014 Vehicle came into shop, customer stated engine was running hot, check coolant level (ok) run engine, check cooling fans, pressure test cooling system, did not see any leaks, pressure test cooling
system, allow cooling system to be under pressure over night, next day system was still under pressure, rechecked for leaks, seen a few small drops of coolant on floor, confirm weep hole of water pump wet, notified customer about vehicle and replaced water pump, after repairs were done test drive performed, fans rechecked. Because this vehicle had returned for cooling system issues I felt as the owner of Uptown Automotive I would help this customer by applying a $206.78 Discount on repair and not charge him for fluids that were used in the repair. Invoice#

On 11-03-2014 Vehicle was parked outside gate, customer dropped off the keys & stated engine was running hot again, coolant level was checked, fans were checked, all were found to operating normal, a block test was performed again, engine passed test, we than connected a scanner to vehicle and test drove the vehicle up to Wailuku Heights and around Wailuku & Kahului, the next day same test drive was performed, temperature reading was normal on dash instrument panel and on the scanner, spoke to customer about test drive and results, and that we could not duplicate the overheating, our labor time of 1-2 Hrs. for spending time on this vehicle was not charged to the customer. Invoice #

On 11-10-2014 Vehicle returned to the shop with the same complaint of overheating, after removing radiator cap did notice coolant level was low, I also noticed where radiator cap connects to radiator the plastic looked overheated , pressure test cap & cooling system both checked good, perform block test, (pass)  drain coolant and remove thermostat & inspect, to allow full flow of coolant through cooling system internal part of thermostat was removed, run engine and block test at least 5 times to check for possible exhaust in cooling system ( signs of a cracked head or blown head gasket ) every time tested engine passed. At that time customer was called, I explained what was done and what I suspected could be the cause of damage on the neck of the radiator, steam forming inside the radiator due to a possible head gasket or small crack on the cylinder head. No charge for checking vehicle. Invoice  I understand the frustration for the owner of this vehicle, the overheating that the customer states on this vehicle has nothing to do with the repairs that were performed by Uptown Automotive, the vehicle came in for  coolant leaks these leaks were repaired. On the last inspection of this vehicle based on what the radiator looked like I suspected there may be a crack in the cylinder head or a possible blown head gasket, usually these condition show up on a block test, Keep in mind this vehicle never once overheated for us at any time, One thing we don't know is how long this vehicle was driven with this radiator leaking before it came to Uptown Automotive and why the customer just replaced the thermostat before it came
to us, ( perhaps overheating ). I also told the customer he should have a second opinion about this condition since the vehicle continued passing the block test & never ran hot for us, after reading the complaint letter submitted to me I will go to the **** ****** and speak to the mechanic to stated this was caused by Uptown Automotive