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BBB Accredited Business since
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This company offers servicing of motor vehicles.
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A BBB Accredited Business since
BBB has determined that Motor Imports Parts & Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Motor Imports Parts & Service include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20269628-01.
Type of Entity
Business ManagementMr. Cameron Camara, Parts & Service Manager Mr. Mark Fukunaga, Chairman of the Board Ms. Sandra Wong, Corporate Secretary
Auto Repair & Service Auto Services Auto Parts & Supplies - New
Alternate Business NamesMotor Imports Parts & Service (Servco Pacific Inc.)
2850A Pukoloa Street
Honolulu, HI 96819 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (808) 564-1570(Phone)
- (808) 564-1386(Phone)
- (808) 523-3937 (Fax)
Additional Email Addresses
- - Customer Service
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I brought my vehicle in for a recall repair. It was recommended I replace the drive belt and timing belt based on the mileage. I decline Hello, I declined based on the fact I had a 90k mile tune up at a NM Toyota dealership. The car mileage was 85,371 (5/20/05) the drive belts were replaced at that time (see attachment). When I went to pick my vehicle up I was told I declined only the timing belt and the drive belts had wear and tear that would warrant replacement (vs previously mentioned due for mileage recommendation). The work had already been done and the belts were not offered for review. I belied the belts did not warrant replacement.
Desired Settlement: (Above comment space "froze" and will not allow additional characters). Refund of unnecessary belt replacement in the amount of 29.52 and 33.70 plus tax. Please note that the car was previously inspected at Firestone on base for its 120k tuneup. Date was 3/08/13 113,549 miles and belts were NOT recommended to be replaced during the full inspection (see attachment). Thank you
Business Response: Business' Initial Response /* (1000, 5, 2013/07/02) */ Upon investigation by our Service Manager, the timing belt was recommended for replacement because of the mileage. Our technicians routinely looks for the label that is applied on the timing belt cover after it is replaced, and will only make the recommendation if they don't see it. The accessory drive belts were recommended for replacement due to signs of wear and they were being removed as part of the campaign and the alternator replacement. The Service Consultant received an approval for the alternator and accessory belt replacement though did not receive a request for us to retain his old parts. Our Service Manager has attempted several times since 6/26 to contact Mr. *******, leaving messages, but we have not received a returned call as of today. Consumer's Final Response /* (3000, 7, 2013/07/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, I spoke with ******* on July 2nd 1715L x 10min. Beforehand we played phone tag due to our work schedules. Every phone call was returned and I left a best number and time to call me back at. I disagree that I approved anything in addition to the alternator and crank shaft pulley recall. This should of been realized during the above phone conversation, as it was the second time I voiced my opinion on replacing the extra belts. From his response they seem more concerned about the timing belt, which was documented correctly as declined; but Servco failed to transcribe that I declined "all" belts. If the dealership was truly concerned with wear and tear on the accessory belts they should have spent more time explaining that they understand the belts were recently replaced 30months/30k, AND asked me if I would like to see/keep the replaced belts. But, I don't think it was realized at the time, mostly because I declined the service and determining the need for replacement wasn't a concern. Further I believe the replacement recommendation was based off "time/mileage" versus "wear and tear" and if it was the later Servco consultant would have been more then willing to OFFER the replaced parts be available to me. It should also be noted when I reviewed my cars maintenance records Firestone ASE technician's independently checked the said belts in Mar, at its 120k tune up, and again in *** during a noise inspection. Both times the belts were noted to be in "good" condition. I find it difficult to believe that the belts went from "good" to "fair" in one month from Firestone's service. Also noted, is that the car was at the Servco dealership > 7 days awaiting the shipment of the alternator and there was ample time for us to contact the previous NM dealership to confirm the previous work was done to the belts. If I was aware that they still wanted the belts replaced I would have requested that the belts be given to me and told them that my records indicated they were in good condition one month earlier. (It is typical for me to request previous belts to keep as a spare in case they are needed to get the car to a nearby service station. This is mostly a mainlander mindset because you never know when your traveling 100's of miles without access to automobile services). At the end of my conversation I told ******* that the belts are already in the car, they tossed my previous belts, and there's not too much I can do to exchange the belts back. I noted on the phone I understand the car has new parts, that I did not authorize, and theynwere replaced on a clerical error from the service consultant to the repair technician. I agreed to both taking a store credit for the belt cost, but noted it was more convenient to have a cash refund. He stated it may take a few days for a cash refund due to the use of a credit card, and that he also wanted to speak to his service consultant beforehand. Big picture I declined "all belt" replacements, no belts were given to me, and Servco replaced the accessory belts. V/R, **** Business' Final Response /* (4000, 14, 2013/07/08) */ On 07/02/XXXX XX:XX PM, After our Servco Manager spoke with Mr. *******, it was decided that Motor Imports will be issuing a refund to Mr. ******* for the parts, as no additional labor was charged for the accessory drive belt replacement.