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BBB Accredited Business since

Lone Star Motosports

Additional Locations

Phone: (808) 834-0808 Fax: (808) 834-6602 530 Paiea Street, Honolulu, HI 96819 View Additional Email Addresses http://www.lonestarmotosports.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers used cars; wholesale, repossessions, lease returns, charity donated vehicles.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lone Star Motosports meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Lone Star Motosports include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Lone Star Motosports
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: April 06, 1990 Business started: 10/15/1985 in HI Business started locally: 10/15/1985
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
https://pvl.ehawaii.gov/pvlsearch/
Phone Number: (808) 586-3000
pvl@dcca.hawaii.gov
The number is MVD-361.

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W00908628-01.

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W00908628-03.

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
https://pvl.ehawaii.gov/pvlsearch/
Phone Number: (808) 586-3000
pvl@dcca.hawaii.gov
The number is MVB-361-1.

Type of Entity

Sole Proprietorship

Business Management
Mr. Linne` F. Holmberg, Owner Lam Duong, General Manager
Contact Information
Principal: Mr. Linne` F. Holmberg, Owner
Business Category

Auto Dealers - Used Cars Towing - Automotive

Products & Services

Lone Star Motosports sells the following brand(s): All

Lone Star Motosports offers the following product(s): Used motor vehicles

Method(s) of Payment
all types
Refund and Exchange Policy
open
Alternate Business Names
Linne` F. Holmberg Lone Star Motorsports LLC

Customer Review Rating plus BBB Rating Summary

Lone Star Motosports has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 530 Paiea Street

    Honolulu, HI 96819 (808) 834-0808

  • 535 Avocado Street, #A

    Wahiawa, HI 96786 (808) 222-4272

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/5/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had a 2007 Mitsubishi eclipse under power of attorney left at a friends house for safe keeping in a ******* **** residence starting in May 2014. On the 27th of June 2014 my car was towed by Lone Star due to a complaint. At the time the car had a flat tire and the safety was expired while in a storage status until I returned from overseas where I had been stationed. There is no evidence that myself, the lien holder, Hawaii police department, or ******* **** we aware that the car had been towed. We were in the process of filing the car stolen when we realized what had actually taken place in the month of September. The car was held in his facility until the allotted time necessary for him to take ownership of it by law. He was supposed to send a notification to myself and the lien holder. He claims to have done this but provided no evidence. These notifications have to be done through certified mail. He lied about having no paperwork on it and refused to give me any paperwork claiming this and referred me to the DMV. The DMV said he is required to by law to keep copies of all transactions to provide proof that he legally claimed the car. He rudely gave us all the information he could to try and make me buy my car back from him and asking for offers of cash. He would not provide anything other than word of mouth while waving the title in front of my face. When confronted about the legitimacy of his paperwork he would not answer any questions or allow us to see any proof. The Hawaii police department also claimed it had not been towed until the month of September. This was past the allotted time already and was forced to have no way to repossess the car. There is no proof of the initial request to have the car towed or proof that anyone was notified to reclaim the car. His dirty ways of running the system have left me without a vehicle.

Desired Settlement: I wish to have ownership of the car transferred back to my possession.

Business Response: Handwritten

8/22/2014 Advertising/Sales Issues | Complaint Details Unavailable