BBB Accredited Business since
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This company offers used car sales.
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A BBB Accredited Business since
BBB has determined that Garden Island Auto Sales LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Garden Island Auto Sales LLC include:
- Length of time business has been operating
Factors that raised the rating for Garden Island Auto Sales LLC include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The license number is W53588612-01.
DCCA Regulated Industries Complaints Office (RICO)
235 S Beretania St Fl 9, Honolulu HI 96813
Phone Number: (808) 587-4272
The license number is CS-6234.
DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: (808) 587-4272
The license number is MVD-948.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Victor Lawson, Member
Auto Dealers - Used Cars
4302 Rice St
Lihue, HI 96766 (808) 246-2588 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Bought a used vehicle in August 2011. The air bag light was on. asked why was the light on--response was it was recalled: the problem was fixed but they didn't have the equipment to turn light off. Sent me to their mechanic to help me with problem. Mechanic sent vehicle to dealer. Dealer couldn't turn light off because computer says vehicle was in a collision.Car fax said no accidents reported. I later found out that the recall was only for the cover of the air bag. The light on must be another problem.I was told that a business cannot sell a vehicle if any of the safety lights are on at time of sale. (i don't know if that is true, but I know a legitmate service station will not safety check my vehicle if air bag light is on)Dealer tells me it will cost over a thousand dollars to fix computer in vehicle, then another cost to check it out.I don't want a vehicle that is not safe. Product_Or_Service: 2005 huyndai Order_Number: stock #1692
Desired Settlement: DesiredSettlementID: Other (requires explanation) If vehicle was indeed in a collision, refund plus a refund of trade in.I know there was an "as is" clause, but if it is illegal to sell an unsafe vehicle with one of the safety lights on, I did not know at that time it was unsafe nor illegal to sell a vehicle with the air bag light on. I was told the problem was fixed, just didn't have the equipment to turn the light off....but that is what I was told. I am so gullible...Sincerely,****** ******
Business Response: Business' Initial Response /* (****, 11, 2013/03/14) */ From: ****** ****** (mailto:*****@msn.com) Sent: Thursday, March 14, 2013 10:25 AM To: ************** Subject: RE: Case #XXXXXXXX Hi *****; No need for me to go into all the details on how the car was fully serviced, car fax certified and how I took it to ************ for the recall on the air bag & how I feel they are the ones putting the screws to my client. Plus the fact she has had the vehicle for a year and a half. I will be happy to pay $******** to my client for the headaches she is getting from ************.. ****** ******/Owner GARDEN ISLAND AUTO SALES SERVING KAUAI FOR 26 YEARS Consumer's Final Response /* (3000, 23, 2013/03/27) */ From: ****** ****** Sent: Wednesday, March 27, 2013 9:55 AM To: ***** ******** Subject: 10 day ans. Aloha ****, I replied on the website on March 22 because I had a deadline of March 24. I did copy my reply incase the website did not "record" it. Today, I went on the site and once again did not see my reply. I had checked not accept offer and the following was my reply. I see today that the case was closed. why does it say to reply on site, then the message is lost!??? My reply on March 22, before deadline of March 24! 10 day reply to offer of $**** I want to thank ****** ****** for the offer of $****. Per ************, it would cost me more than $**** to have the Air Bag work properly. It is a defective safety feature now. If ****** doesn't agree to my original settlement, then I am willing to settle if Garden Island Auto Sales would have my vehicle air bag problem repaired at their expense. I have contacted Actionline and have been referred to Dept of Commerce & Consumer Affairs. The Department suggest I file a complaint with them. I hope ****** can end this by having my vehicle repaired at Garden Island Auto Sales expense.