BBB Accredited Business since

Servco Auto Windward

Phone: (808) 564-1400 Fax: (808) 564-1440 View Additional Phone Numbers 45-655 Kamehameha Hwy, Kaneohe, HI 96744

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers sales and service of new & used automobiles.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Servco Auto Windward meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Servco Auto Windward include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Servco Auto Windward
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 30, 1983 Business started: 01/01/1968 Business started locally: 01/01/1968 Business incorporated: 04/01/1921 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
Phone Number: (808) 586-3000
The number is MVB-39-3.

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20269628-01.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: (808) 587-4272
The number is RD1127.

Type of Entity


Business Management
Mr. Dan Hirota, General Manager Mr. Mark Fukunaga, Chairman of the Board Ms. Sandra Wong, Corporate Secretary
Contact Information
Principal: Mr. Dan Hirota, General Manager
Customer Contact: Ms. Sandra Wong, Corporate Secretary
Business Category

Auto Dealers - New Cars New Car Dealers (NAICS: 441110)

Alternate Business Names
Servco Auto Windward (Servco Pacific Inc.)

Additional Locations

  • 45-655 Kamehameha Hwy

    Kaneohe, HI 96744 (808) 564-1386


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers

  • (808) 564-1386(Phone)
  • (808) 564-1450(Phone)
  • (808) 564-1482(Phone)
  • (808) 564-1485(Phone)
  • (808) 564-1487 (Fax)
Find a LocationX

  Change Location
Show Only Accredited Locations

Complaint Detail(s)

7/18/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Gave 2008 Tacoma to this dealer on 6/11 for repair of transmission hose. Still waiting. They do not update me. I have to call them every week. My Tacoma is still at this dealer to repair the transmission cooler hose. Over a month. When I call they rarely call back, and if they do they give excuses. They have not called to give updates ever. I have to call them and leave messages. I need my truck for work and it seems from their attitude that they don't care. This truck has been serviced by them on an every 6 month schedule. The last service was 4 months prior to the hose breaking and their inspection report did not mention the "extensive corrosion" that they now say is causing the problem.

Desired Settlement: I want my truck fixed. I also think they should not have an A+ rating.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/17) */ Per our Director of Service, Mr. ******* brought his vehicle in without an appointment but wanted to leave it knowing it would be several days before our service department could look at it. On 6-14-13 it was diagnosed that the transmission cooler line needed to be replaced and the part was back ordered. A few days later, we were informed that the transmission collor line was on national back order. Our service consultant advised Mr. ******* that it would be 2 to 3 weeks (between 7/3 - 7/10) before the part would arrive from Japan and that he would give Mr. ******* a call as soon as it did. On July 3, Mr. ******* called our Assistant Service Manager who informed him that his part should arrive in approximately one week and explained again what a National back order entailed. Mr. ******* was offered a loaner vehicle which he declined. The transmission cooler line arrived on 7-10-13 and the job was completed on 7-15-13. As a goodwill gesture, Mr. ******* was given a 20% discount on both parts and labor. Mr. ******* picked up his venicle on 7-16-13. Consumer's Final Response /* (3000, 7, 2013/07/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never offered me a loaner vehicle. If they had done that, I would not have complained to BBB. If they had told me they had the part on 7/10, I would not have complained. I did pick up my truck on 7/16 and traded it in on a new Nissan. I will not have to deal with Servco Windward Toyota again.