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BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Retail automotive sales, parts and service.
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A BBB Accredited Business since
BBB has determined that Servco Auto Maui meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Servco Auto Maui include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20269628-01.
Type of Entity
Business ManagementMrs. Sandra Wong, VP/Secretary Mr. Mark Fukunaga, Chairman of the Board
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service
Alternate Business NamesServco Lexus Maui (Servco Pacific Inc.)
Industry TipsCAR-LEMON LAW FOR NEW CARS [HAWAII] CAR-LEMON LAW FOR USED CARS [HAWAII] CAR-PURCHASING A NEW CAR CAR-PURCHASING A USED CAR CAR-REPAIR USED CAR FRAUD USED CAR PURCHASE
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (808) 564-1300(Phone)
- (808) 564-1386(Phone)
Additional Email Addresses
- - Customer Service
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I took my ***** ** *** twice - once for an inspection and once to get a new dashboard cover Each time i was severely disappointed. In the first case my air conditioner quit working right after i drove off. An inspection should not result in the ac to stop working but it did. AC had been working perfectly for 2 years before In the second instance my car door and window remote operation stopped working. Once again these had worked perfectly before When i bought it to the service managers attention he said it was coincidental but he did find something they had forgotten to do before which was sync the remote which he did while i was there. This fixed the remote window contro But the door continues to make a loud rattling noise when i try to lock or unlock the remote lock
Desired Settlement: Repair air conditioning and remote door lock at n/c
We’re sorry to hear that you were not satisfied with your recent service experience. We serve thousands of customers and strive to create the best possible experience for our community in a professional and timely manner.