This business is not BBB accredited.

Midpac Auto Center, Inc.

Phone: (808) 245-3673 Fax: (808) 246-1040 3050 Hoolako St, Lihue, HI 96766

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This company is a new and used car dealership.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Midpac Auto Center, Inc. include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Midpac Auto Center, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Midpac Auto Center, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 21, 2003 Business started: 07/14/1983 Business started locally: 07/14/1983 Business incorporated 07/14/1983 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20353952-01.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: (808) 587-4272
The number is MVD563.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: (808) 587-4272
The number is RD3237.

Type of Entity


Business Management
Mr. Dan Mackey, President Ms. Susie Accounts Payable Mr. Aaris Berry, Sales Manager Mr. Ryan Mackey, VP/General Manager Ms. Dana Temme, Secretary/Treasurer
Contact Information
Customer Contact: Mr. Aaris Berry, Sales Manager
Principal: Mr. Dan Mackey, President
Business Category

Auto Dealers - New Cars Auto Parts & Supplies - New Auto Repair & Service

Alternate Business Names
Kuhio Ford Kuhio Mazda Midpac Mazda
Industry Tips

Additional Locations


    3050 Hoolako St

    Lihue, HI 96766


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/28/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Was provided report lacking detail of vehicle problems diagnosed that are normally included during diagnosis that was paid for. I have taken two vehicles to Midpac auto for diagnostic checks and repairs. Three times in a row once with Toyota Camry sedan and twice with Nissan Frontier. I have been given wrong information regarding the issues with the Toyota which caused financial problems that was estimated to have the value of $1,250.00 minimum and vehicle making the monitary loss estimated at $825.00 this loss could have been easily avoided if given all information instead got a very vague sentence saying what should be done with car. With the Frontier the first time being serviced the mechanic diagnosed the issues and provided a quote for the work needing to be done. So amount paid was the amount we were quoted which included everything on the diagnostic list. However when vehicle was returned little to none of the items that were said to be fixed had been addressed. Many of the problems were made to look like they may have done something but was just a cover up by mechanic and were still present when vehicle was returned. Also about eight gallons of gas had been removed from the vehicle when returned. We informed Midpac of the missing work that was charged for and they said they were busy and must have forgotten they had us bring the Nissan back to the shop where we had to pay an additional amount to have one of the main issues fixed even though this was supposedly covered in first payment. So one total for the Nissan that was paid was the initial bill of $1,353.15. In all Midpac has caused about $2180.00 in (as I see it) damages to myself and family and should be addressed and rectified as much as possible.

Desired Settlement: To settle this matter with Midpac Auto desirably would be a refund of the total amount paid for the Nissan. Also at least a partial reimbursement for the difference of sale vs estimate of the Toyota because the information if it had been given in full would have allowed for higher sale price of vehicle. Also compensation for hours put into all appointments,phone calls, times traveled to and from Midpac along with time taken to report this business and all distress caused by the entire fiasco of an ordeal.