BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

JN Group, Inc.

Additional Locations

Phone: (808) 831-2500 Fax: (808) 831-2594 View Additional Phone Numbers 2999 N Nimitz Hwy, Honolulu, HI 96819 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers new car sales, representing Chevrolet, Mazda, Audi, Maserati, Lotus, Bentley, Ferrari and Lamborghini, used car sales and service, and exotic car rentals.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for JN Group, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 8
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

0 Customer Reviews on JN Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1969 Business started: 10/02/1961 Business started locally: 10/02/1961 Business incorporated 10/02/1961 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20275670-01.

DCCA Business Registration Division
335 Merchant St STE 201, Honolulu HI 96813
Phone Number: (808) 586-2727
The number is 239402 D1.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: 808-587-3295
The number is RD-413.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: 808-587-3295
The number is MVD-94.

Type of Entity


Business Management
Mr. Brad M. Nicolai, Presdent/GM Ms. Nani Ala, Customer Care Manager Ms. Gayle Awong, JN Parts Manager Mr. David Higashiyama, General Manager Mr. Carlton Hill, Used Vehicle Manager Mr. Wayne Hirata, Audi Parts Manager Mr. Greg Jackson, Audi GSM Mr. Bryan Marino, Parts & Service Director Ms. Marisa Miner, Audi Service Manager Mr. Brian Muratsuka, JN Service Manager Mr. Joseph P. Nicolai, Chairman Mr. Mark Sherman, JN GSM Mr. Darrell Toma, Assistant Treasurer Mr. Kirk Wong, Treasurer
Contact Information
Customer Contact: Mr. David Higashiyama, General Manager
Principal: Mr. Brad M. Nicolai, Presdent/GM
Business Category

Auto Dealers - New Cars

Alternate Business Names
La Collezione Nicolai
Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.