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          Honolulu Ford has 1 locations, listed below.

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            Business ProfileHonolulu Ford

            New Car Dealers

            Current Alerts For This Business

            Pattern of Complaint:
            On July 10, 2020, Better Business Bureau recognized a pattern of complaints from consumers regarding customer service issues and their buying experience at Honolulu Ford. Consumers allege they purchased a vehicle from Honolulu Ford and felt they were pressured into buying extended service contracts which significantly raised the loan amount required to purchase the vehicle. Consumers raised concern with the company’s financing tactics used to secure loans from lenders. Allegations included claims that the business failed to accurately account for funds provided to them. Other consumers allege the business sold and noted trade-ins on the vehicle purchase contract that the consumer never visually inspected. Consumers also alleged paying more for services and vehicles than typical.

            On August 11, 2020, Better Business Bureau spoke with the General Manager, Angela Wong. Angela Wong said Honolulu Ford denies any wrongdoing with regards to the consumer allegations. She states the customer experience at Honolulu Ford is important to the dealership.  The business indicated it is reaching out to consumers in an effort to rectify their experience with Honolulu Ford. She has asked that dissatisfied customers contact her directly at 808-527-3126.  

            Complaints can be filed with Better Business Bureau at www.bbb.org. Complaints can also be filed with the Federal Trade Commission Consumer Protection Division at https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc and with the Hawaii Department of Commerce and Consumer Affairs Regulated Industries Complaint Office (RICO) at https://cca.hawaii.gov/rico/rico-home/motor-vehicle-sales/.

            Contact Information

            1370 N King St

            Honolulu, HI 96817-3318

            Visit Website
            (833) 243-5889

            Customer Reviews

            1/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            18 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 72

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers This business offers automobile sales and service

            Business Details

            Location of This Business
            1370 N King St, Honolulu, HI 96817-3318
            BBB File Opened:
            1/1/1955
            Years in Business:
            72
            Business Started:
            1/1/1952
            Business Started Locally:
            11/1/2016
            Business Incorporated:
            9/8/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Lithia of Honolulu-F, LLC
            Business Management
            • Mr. Aaron Arakawa, Controller
            • Mr. Bryan DeBoer, President
            • Ms. Angela Wong, General Manager
            Contact Information

            Principal

            • Mr. Bryan DeBoer, President
            • Ms. Angela Wong, General Manager

            Customer Contact

            • Ms. Angela Wong, General Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            18 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Will not refund my warranty money.
            Read 17 More Complaints

            Customer Reviews

            8 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Noel T

            02/02/2024

            Honolulu Ford has a serious problem with customer service. My calls to the service department and parts department have gone unanswered or unreturned for weeks. GM ********************* left her number on this site. I've called her twice now and I'm still waiting for a return call.
            Read 7 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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