BBB Business Review

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Honolulu Buick GMC Cadillac

Phone: (808) 836-7007 Fax: (808) 792-4575 2945 N Nimitz Hwy, Honolulu, HI 96819 View Additional Email Addresses http://honolulugmc.com/


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Description

This company offers new & used automobiles and auto parts at retail and services & repairs automobiles.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Honolulu Buick GMC Cadillac include:

  • 16 complaint(s) filed against business

Factors that raised the rating for Honolulu Buick GMC Cadillac include:

  • Length of time business has been operating
  • Response to 16 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 3
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 7
Total Closed Complaints 16

Customer Reviews Summary Read customer reviews

1 Customer Review on Honolulu Buick GMC Cadillac
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: January 20, 1994 Business started: 04/01/1992 Business started locally: 04/01/1992 Business incorporated 12/17/2013 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
https://pvl.ehawaii.gov/pvlsearch/
Phone Number: (808) 586-3000
pvl@dcca.hawaii.gov
The number is RD4255.

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
https://pvl.ehawaii.gov/pvlsearch/
Phone Number: (808) 586-3000
pvl@dcca.hawaii.gov
The number is MVD1002.

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W53305720-01.

Type of Entity

Corporation

Business Management
Mr. Gagan Chahal, Senior Office Manager - Reno Mr. Brian Deboer, President Ms. Angela Deocampo, Honolulu Volkswagen GM Mr. Kevin Smith, General Manager
Contact Information
Customer Contact: Mr. Kevin Smith, General Manager
Business Category

Auto Dealers - New Cars Auto Renting & Leasing Auto Repair & Service

Alternate Business Names
Hawaii Automotive Retailing Group, Inc. Honolulu Volkswagen Lithia of Honolulu-BGMCC, LLC
Industry Tips
CAR-LEMON LAW FOR NEW CARS [HAWAII] CAR-PURCHASING A NEW CAR CAR-REPAIR RENTING A CAR VEHICLE LEASING

Customer Review Rating plus BBB Rating Summary

Honolulu Buick GMC Cadillac has received 4.1 out of 5 stars based on 1 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.