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BBB Accredited Business since
Phone: (808) 841-4589 2001 Kahai Street #C, Honolulu, HI 96819
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A BBB Accredited Business since
BBB has determined that Automotive Concepts meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W05628270-01.
Type of Entity
Business ManagementMr. George Dumlao, Owner
Auto Body Repair & Painting
Alternate Business NamesGeorge Dumlao
Industry TipsSELECTING A QUALITY COLLISION REPAIR CENTER
2001 Kahai Street #C
Honolulu, HI 96819 (808) 841-4589 Directions
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Dropped off my vehicle to get it painted at Automotive Concepts. Company damaged something worth $800, and now refuses to pay or finish the paint job. We started with Automotive Concepts in June 2014 to receive body work and additional parts before the actual paint job we wanted completed. We paid $600 in cash for the body work and another $770 in cash for a new bumper and hood. On to the paint job, Automotive Concepts had quoted me $2600 to paint my vehicle. Company had contacted us to bring in the vehicle on Saturday, July 19th, 2014 to start processing the paint job. We placed $600 in cash as a deposit. On Wednesday, July 23rd, the company had contacted us stating that one of the vehicle's bags (aftermarket item) was damaged, paint job still wasn't started. We went to the shop to check the damages done on the vehicle and damages looked as if it was done through mishandling. Our main point of contact was **** ********* and ****** ******, both of which were giving us run arounds and different stories. First story was they raised the car, moved it, and the air bags blew. Second story was they just moved the car, it stood on jacks, and then the air bags blew at night. We spoke to the manager ****** ****** to see if there was anything we could negotiate because the vehicle was in their care during the time of damages. The cost to replace the damaged item is roughly $850. ****** did not want to take fault for anything and started to threaten us. He stated that he has cameras to prove that no one was near the car when the accident occurred, we requested to see camera footage yesterday, but it apparently got deleted. On Friday, July 25th, we received no phone calls, but a text message sent by **** *********, stating that they don't want to do the paint anymore. We received several text messages thereafter stating that we are liars and commented our religious background. All in all, we basically brought in our vehicle for a week, have them damage a bag, and then have them return the vehicle to us with no paint job completed. We are now stuck with a vehicle that had been sanded down (we paid almost $2000 for body work and additional parts for paint), an $850 part damaged, and a vehicle that is unpainted. We are very disappointed to know that we're being held accountable for something that we didn't do and we received an unfinished vehicle that we placed a deposit of $600 for. The bigger picture is, we dropped off a vehicle only to get it damaged and now we're suffering for their mistakes. If that was the case, we would have brought our business elsewhere. The owner ****** ****** and associate **** ********* are very unprofessional when it comes to customer service. We requested for our receipts/invoices, but they claim to have nothing. We also requested for our deposit back, but they don't have the amount, so we have to wait until they have the $600 ready to pick up our vehicle. We hope to get this resolved as efficient as possible. We will never do business with Automotive Concepts again!
Desired Settlement: Automotive Concepts cost me almost $2000 ($600 for body work, $420 for new hood, $350 for new bumper, and $600 deposit for paint) to prepare for a paint job (worth $2600) that wasn't even completed nor started. In the time that they held my vehicle, a part was damaged due to mishandling by one of the associates. Automotive Concepts refuses to complete the paint job I placed a deposit for due to the damage. I would like them to be held accountable for the item that was damaged (estimating roughly $850). If they could pay for the replacement of that item. I gave the company a lot of money for them to just return the vehicle unfinished and damaged. Automotive Concepts had my vehicle under their care for a week and until today, paint was not started.
We can go on and on with what was said by people involved in the situation and not come to a close. I wanted to meet with the registered owner to settle this and is still willing to work this out.
(The consumer indicated he/she ACCEPTED the response from the business.)