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BBB Accredited Business sinceAdditional Locations
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This company offers Inter-Island,transpacific, and international air transportation and cargo services.
Passenger air services are offered to Hawaii from the 10 U.S. gateway cities, as well as service to South Korea, Japan, the Philippines, Australia, American Samoa, and Tahiti as well as daily flights between the Hawaiian Islands.
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A BBB Accredited Business since
BBB has determined that Hawaiian Airlines, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Hawaiian Airlines, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 214 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||170|
|Total Closed Complaints||214|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20269136-01.
Federal Aviation Administration
800 Independence Ave SW, Washington DC 20591
Phone Number: (800) 322-7873
Type of Entity
Business ManagementMs. Ann Botticelli, Sr. VP of Corporate Communications Mr. Mark B. Dunkerley, President/CEO Mr. Kenneth Rewick, VP, Flight Operations
Alternate Business NamesHawaiian Air Cargo
On August 7, 2015, Hawaiian Air informed Hawaii's BBB that consumer contact information may be found at https://www.hawaiianairlines.com/CAO.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview