BBB Accredited Business since

Nu Era Air Conditioning LLC

Phone: (808) 664-1458 94-731 Kupuohi St, Waipahu, HI 96797 http://www.nueraairconditioning.com

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Description

This company offers air conditioning maintenance, installation, system repair & services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Nu Era Air Conditioning LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Nu Era Air Conditioning LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Nu Era Air Conditioning LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: July 07, 2010 Business started: 08/03/2007 Business started locally: 08/03/2007
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
https://pvl.ehawaii.gov/pvlsearch/
Phone Number: (808) 586-3000
pvl@dcca.hawaii.gov
The number is C30789.

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
https://pvl.ehawaii.gov/pvlsearch/
Phone Number: (808) 586-3000
pvl@dcca.hawaii.gov
The number is C30788.

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W96226736-01.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Michael A. Batoon, Member
Contact Information
Principal: Mr. Michael A. Batoon, Member
Business Category

Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Air Conditioning Contractors & Systems


Customer Review Rating plus BBB Rating Summary

Nu Era Air Conditioning LLC has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 94-731 Kupuohi St

    Waipahu, HI 96797 (808) 664-1458

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

3/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Air conditioning part replaced under warranty. Part was paid for in full with the understanding that warranty would be filed and when funds was received for the warranty it would be credited to consumer. Four months have elapsed with no refund. Product_Or_Service: Evapoporator coil Account_Number:**************

Desired Settlement: DesiredSettlementID: Refund Refund of funds paid for the replacement under warranty.

Business Response: Initial Business Response /* (1000, 5, 2014/03/07) */ Hi ******, Due to the processing of the warranty from the distributor as I told you before the processing will take time and as of now we did not get any credit yet from the distributor. I will call them what is the status of your warranty and I will get back to you as soon as possible or you can call the distributor ***** **** phone number ************.Sorry for the inconvenient. Thanks. ******* ****** of Nu Era A/C Final Consumer Response /* (3000, 7, 2014/03/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't understand why it takes so long to process the warranty from the distributor. It has been four months now.