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BBB Accredited Business since

Consolidated Systems

Phone: (808) 381-6640 P.O. Box 657, Kaneohe, HI 96744 http://cshvac.net


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Description

This company offers a full service design-build-maintain; air conditioning contractor with a broad range of services to residential, commercial, industrial , and marine customers. Install and design commercial and industrial air conditioning, computer rooms, air movement, de-humidification, and controls. Offers include customers pricing on both plan and spec work and design/build/maintain projects.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Consolidated Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Consolidated Systems include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Consolidated Systems
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 24, 2003 Business started: 08/20/2007 in HI Business started locally: 08/20/2007
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W04719996-01.

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
https://pvl.ehawaii.gov/pvlsearch/
Phone Number: (808) 586-3000
pvl@dcca.hawaii.gov
The number is C-29914.

Type of Entity

Corporation

Business Management
Mr. Kevin Yamane, Owner
Contact Information
Principal: Mr. Kevin Yamane, Owner
Business Category

Air conditioning & Heating Contractors - Commercial Air Conditioning Equipment - Room Units Air Conditioning Repair Air Conditioning Systems - Cleaning Air Conditioning Contractors & Systems Air conditioning & Heating Contractors - Residential

Hours of Operation
M: 8:00 AM - 4:00 PM
T: 8:00 AM - 4:00 PM
W: 8:00 AM - 4:00 PM
Th: 8:00 AM - 4:00 PM
F: 8:00 AM - 4:00 PM
S: 8:00 AM - 4:00 PM
Su: Closed
H: Closed
Service: 7:00 AM - 4:00 PM
Method(s) of Payment
Cash, Check, Credit Card
Refund and Exchange Policy
DAMAGED / DEFECTIVE EXCHANGE
If unit (any product) is defective, we will gladly make an exchange. We will have it picked up and send/Install a new replacement, at our cost.
Exchanges will only be made with the same model - if customer upgrades or downgrades to a different model, we'll treat it as a return and new order.
RETURNS
If customer does not want exchange and wants to return it instead and wants a refund, customer is responsible to ship unit back to our warehouse at their own expense, or pay for the labor to remove the installed product. Restocking fee of 5% will apply regardless if damaged / defective and original shipping fee or installation cost will not be refunded. Usually there should be no reason for returns, if there is any problem with the product we will exchange it with a BRAND NEW product at no extra cost to you. Once product(s) is/are shipped, all Packages Refused are considered as returns as well and return policy will apply at the time of refund.
* All returns and replacements must be requested within 15 days after the receipt/Installation of the product.
If you decide to return the product for any reason, contact our office for assistance.
CANCELLATIONS
If you placed the order and you wanted to cancel the order before it is shipped or installed, we will gladly cancel your order, the 3% credit card processing charges will not be refunded. We cannot process cancellations after the product is shipped out. It will be considered as a return instead once the product is shipped and you will need to pay the return charges. If the delivery of the shipment is refused same return policy will apply.
WARRANTY
Your manufacture product warranty period begins on your invoice date.  Each manufacture has a different warranty period.  Please familiarize yourself with your products warranty information.   In addition, we provided a 90-Day workmanship warranty.   
THIS WARRANTY DOES NOT COVER LABOR or:
• Shipping damage.
• System installation.
• Unpacking and/or removal of protective shipping material.
• Usage outside manufacturer’s limitations as specified in the owner’s manual.
• Service required as a result of improper installation, incorrect or insufficient AC supply voltage.
• Installation, set up, or adjustments of consumer controls.
• Any owner than the original consumer.
• Damage from modification or incorporation into other products.
• Any failure, loss, damage or personal injury due to accident, neglect, or abuse by the
consumer or to improper operation, maintenance or storage or to alteration or to failure to
follow normal procedures as outlined in the instruction manual.
• Any unit purchased from an unauthorized dealer or any online retailer.
• Transportation charges incurred in connection with warranty service.
• Indirect, consequential, or special damages, except as required by Federal or State laws.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.