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BBB Accredited Business since
Phone: (808) 381-6640 P.O. Box 657, Kaneohe, HI 96744
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This company offers a full service design-build-maintain; air conditioning contractor with a broad range of services to residential, commercial, industrial , and marine customers. Install and design commercial and industrial air conditioning, computer rooms, air movement, de-humidification, and controls. Offers include customers pricing on both plan and spec work and design/build/maintain projects.
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A BBB Accredited Business since
BBB has determined that Consolidated Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Consolidated Systems include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W04719996-01.
Type of Entity
Business ManagementMr. Kevin Yamane, Owner
Air conditioning & Heating Contractors - Commercial Air Conditioning Equipment - Room Units Air Conditioning Repair Air Conditioning Systems - Cleaning Air Conditioning Contractors & Systems Air conditioning & Heating Contractors - Residential
Hours of Operation
|M||:||8:00 AM - 4:00 PM|
|T||:||8:00 AM - 4:00 PM|
|W||:||8:00 AM - 4:00 PM|
|Th||:||8:00 AM - 4:00 PM|
|F||:||8:00 AM - 4:00 PM|
|S||:||8:00 AM - 4:00 PM|
|Service||:||7:00 AM - 4:00 PM|
Method(s) of PaymentCash, Check, Credit Card
Refund and Exchange PolicyDAMAGED / DEFECTIVE EXCHANGE
If unit (any product) is defective, we will gladly make an exchange. We will have it picked up and send/Install a new replacement, at our cost.
Exchanges will only be made with the same model - if customer upgrades or downgrades to a different model, we'll treat it as a return and new order.
If customer does not want exchange and wants to return it instead and wants a refund, customer is responsible to ship unit back to our warehouse at their own expense, or pay for the labor to remove the installed product. Restocking fee of 5% will apply regardless if damaged / defective and original shipping fee or installation cost will not be refunded. Usually there should be no reason for returns, if there is any problem with the product we will exchange it with a BRAND NEW product at no extra cost to you. Once product(s) is/are shipped, all Packages Refused are considered as returns as well and return policy will apply at the time of refund.
* All returns and replacements must be requested within 15 days after the receipt/Installation of the product.
If you decide to return the product for any reason, contact our office for assistance.
If you placed the order and you wanted to cancel the order before it is shipped or installed, we will gladly cancel your order, the 3% credit card processing charges will not be refunded. We cannot process cancellations after the product is shipped out. It will be considered as a return instead once the product is shipped and you will need to pay the return charges. If the delivery of the shipment is refused same return policy will apply.
Your manufacture product warranty period begins on your invoice date. Each manufacture has a different warranty period. Please familiarize yourself with your products warranty information. In addition, we provided a 90-Day workmanship warranty.
THIS WARRANTY DOES NOT COVER LABOR or:
• Shipping damage.
• System installation.
• Unpacking and/or removal of protective shipping material.
• Usage outside manufacturer’s limitations as specified in the owner’s manual.
• Service required as a result of improper installation, incorrect or insufficient AC supply voltage.
• Installation, set up, or adjustments of consumer controls.
• Any owner than the original consumer.
• Damage from modification or incorporation into other products.
• Any failure, loss, damage or personal injury due to accident, neglect, or abuse by the
consumer or to improper operation, maintenance or storage or to alteration or to failure to
follow normal procedures as outlined in the instruction manual.
• Any unit purchased from an unauthorized dealer or any online retailer.
• Transportation charges incurred in connection with warranty service.
• Indirect, consequential, or special damages, except as required by Federal or State laws.