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          Kauai Calls! Set Your Heart Free has 1 locations, listed below.

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            Business ProfileforKauai Calls! Set Your Heart Free

            Vacation Rentals
            BBB accredited business

            At-a-glance

            Customer Reviews

            4/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/26/2013

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Kauai Calls! Set Your Heart Free, offers vacation rental condos at luxury beachfront resorts, “Old Hawaii” beach fronts, ocean and mountain view resorts, and cottages.

            Products & Services

            Vacation Rentals, Real Estate Consultation and Broker, Real Estate Sales and Services

            Business Details

            BBB File Opened:
            4/18/2006
            Years in Business:
            12
            Business Started:
            11/14/2011
            Business Incorporated:
            12/1/2006
            Accredited Since:
            8/26/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Kauai Calls! Realty
            • Kauai Calls! Set Your Heart Free LLC
            Business Management
            • Ms. Candace L Mack, Managing Member
            Contact Information

            Principal

            • Ms. Candace L Mack, Managing Member

            Customer Contact

            • Ms. Candace L Mack, Managing Member
            Additional Contact Information

            Fax Numbers

            • (928) 395-4845
              Primary Fax

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/15/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I booked an oceanfront condo with this company, as I had done with them many times in the past. The view is the reason for my choice and the premium price that I paid, along with another property that I rented with them as well. The view was completely obstructed by ugly orange construction fencing and torn up dirt and land, ruining it! When I reached out to the company, the agent *********************** denied knowing anything about it, that they were not notified. When I inquired with other owners and renters they confirmed that they indeed had knowledge of this. When asked to compensate me for what was a very high price, I was treated as if there was no recourse available. After many times as a customer, she claimed she was comfortable with losing me as one. Very much an uncomfortable and disappointing response, I feel taken and lied to. I have since discovered that this agent and company has done this many times before. Im extremely unhappy. Thank you, I would appreciate a response from you, thank you so much.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            GL M

            5 stars

            02/24/2023

            GREAT PLACE TO STAY!Our family recently stayed at a ********************* unit managed by Kauai Calls. The unit was not only beautifully decorated, it was sparkling clean--just as we were told it would be. Our children had much fun playing on the pristine, ocean front lawn, beach and resort pool! They made friends there easily and the experience continues to be a fond memory. That said, we look forward to future trips to the beautiful island of Kauai and will always book through this company! We will continue to refer others as well.

            Local BBB

            BBB Great West + Pacific

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