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          Aloha V.I.P. Tours, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforAloha V.I.P. Tours, Inc.

            Tour Operators
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/14/2012

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Aloha V.I.P. Tours Inc. offers tour wholesaler, airline tour company and travel agent ground handling services.

            Products & Services

            Travel Agency

            Business Details

            BBB File Opened:
            11/25/1985
            Years in Business:
            42
            Business Started:
            6/12/1981
            Business Started Locally:
            6/12/1981
            Business Incorporated:
            6/12/1981
            Accredited Since:
            11/14/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Marc N. Takeuchi, President
            Contact Information

            Principal

            • Mr. Marc N. Takeuchi, President

            Customer Contact

            • Mr. Marc N. Takeuchi, President
            • Mr. Jason W Takeuchi, Vice President
            Additional Contact Information

            Fax Numbers

            • (808) 955-3100
              Primary Fax

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/28/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            We paid for a ****** packaged deal which included transportion to and from the airport with Aloha VIP. When we were picked up from the airport, I asked the greeter where we should wait at our hotel to be picked up for our return trip to the airport. He said wait where you are dropped off. Our hotel was ************** but we were dropped off in front of the ***** hotel (slightly down the street from Outrigger). The bus driver at that time said this was because there is no bus entrance to our **************** So, because we were dropped off in front of the ***** hotel, that is where we waited. Our pickup was scheduled from 9:30am. We waited from 9:15-9:38am. I know sometimes buses can be late so I gave them an 8 min grace ******* I then called and was told the bus driver waited from 9:30-9:33 and then left (apparantly this was verified via GPS. I don't know where that driver was but there was no one waiting for us, no shuttles or buses. The only thing I can think of is if the bus waited in front of our hotel instead. Either way, we were forced to spend $35 to find our own last minute transportation as directed by the Aloha customer service rep. **** is clearly a terrible miscommunication and fault on Aloha's end. Why tell us to wait somewhere and then not be there? Use your GPS to see that your bus driver dropped us in front of ***** hotel, not directly in front of Outrigger. Why would we voluntarily walk down the street instead of waiting in the comforts in front of our hotel? I believe we should be compensated for the additional $35 we were forced to spend. I will also be contacting ****** to notify them about our poor experiemce with Aloha VIP.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jordan A

            1 star

            07/06/2021

            I had the WORST experience with them. They have terrible attention to their customers and refused to accommodate my mothers needs. And then I asked to speak to a manager and they ignored me. I DO NOT RECOMMEND their services. Also, I tried reaching them for several weeks afterward through their 808 number and the line is neverendlingly busy and no one ever picks up or calls back when I leave a message. I also sent an email and its been weeks and no response! It is impossible to reach them. Worst service ever. I lost $300 because I couldn't speak to someone in charge. VERY unhappy.

            Local BBB

            BBB Great West + Pacific

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