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      Country
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          Find a Location

          Mercury Solar has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Mercury Solar

              850 W Hind Dr Ste 100 Honolulu, HI 96821-1845

              BBB Accredited Business
            • Mercury Solar

              PO Box 240728 Honolulu, HI 96824-0728

              BBB Accredited Business
            • Mercury Solar

              PO Box 240701 Honolulu, HI 96824-0701

              BBB Accredited Business

            Business ProfileforMercury Solar

            Solar Energy Equipment Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/26/2013

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Mercury Solar offers energy equipment and supplies contractorservices.

            Products & Services

            This company offers solar equipment services.

            Business Details

            This is a multi-location business.

            Find a Location

            Mercury Solar has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Mercury Solar

                850 W Hind Dr Ste 100 Honolulu, HI 96821-1845

                BBB Accredited Business
              • Mercury Solar

                PO Box 240728 Honolulu, HI 96824-0728

                BBB Accredited Business
              • Mercury Solar

                PO Box 240701 Honolulu, HI 96824-0701

                BBB Accredited Business
              BBB File Opened:
              1/17/1986
              Years in Business:
              45
              Business Started:
              1/1/1979
              Business Started Locally:
              1/1/1979
              Business Incorporated:
              1/1/1979
              Accredited Since:
              8/26/2013
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • The Solar Pirates Crew Limited Liability Company
              • Hawaii Environmental Holdings
              • James S Sparkman
              Business Management
              • Mr. James Sparkman, Managing Member
              Contact Information

              Principal

              • Mr. James Sparkman, Managing Member

              Customer Contact

              • Mr. James Sparkman, Managing Member

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/06/2023

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Answered
              Purchased solar system and battery backup on 05/16/2023, Solar panels were installed about a week later. They then said that they will install batteries as soon as they can. Had mentioned that installation would be on a date the following week(forgot date)but did not show. When called to find out reason, was informed that there was no scheduled installation at that time and that batteries needed to arrive from the mainland and would get here soon. Its need almost 7 months and they are not returning my calls. They returned call regularly before I paid the bulk of the cost and now that only $4388.80 is left to be paid, they claimed that other people were scheduled before me. Is there anything I can do to get my batteries installed quicker? Thank you
              Read More

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              J. C.

              1 star

              12/27/2022

              They rarely answer the phone, I have been trying to get them to finish the permit on my job that was finished in 2019, its still not done today. The permit office says its mercury solar that is dragging their feet. Mercury solar said they needed to finish some minor details to pass the inspection in 2022, so 3 years after and they are still working on getting the permit closed. I am trying to sell my house and mercury solar is causing me to delay/miss potential buyer due to their negligence/lethargy. I have a simple demand, finish the job that we agreed to UNDER CONTRACT and then I will never call you again. We have a contract for you to finish our install back in 2019-2020. We payed in full, you did not finish your end of the deal even to this day. No more excuses, just get it finished and Ill change this review to a glowing 5 stars. Doesnt matter what you say as a response, I am a fully paid customer, you are a ********************** that has not completed the work you are under contract to finish.

              Mercury Solar Response

              01/23/2023

              **** ; we did and finished our work as asked 3 years ago. You have our personal cell phones that you call. In fact, you called a while back and asked us to come check your batteries; we immediately called back and we came by. You were home and did not answer the door and then claimed we "trespassed" when we checked your ** battery as asked! YOU PLAY THESE CHILDISH SOCIAL MEDIA GAMES. WHY? ..you were upgraded from a lead acid battery for free to two ** chem batteries that cost $8000 more at no cost; Yet you act like this little self entitled little child. Your electrical permit is n fact closed and your building portion shows the inspector "could not enter" likely because just like before you did not answer your door and your up in you room playing computer games , or whatever you do when you don't answer your door. We will notify your commanding officer of your behavior. So you call the *** and schedule your own appointment directly with the inspector; So, when they come by you will answer your door. *** response time is not our job; it is however your job to answer the door and not hide like a child when the adults come by. Don't believe this?.. check the permit on line .. permit # ******.. "unable to enter". Publicly caught in your lie now I believe ***************??

              Customer Response

              01/23/2023

              Update for all. Even though the company gets angry and responds with all caps. They are well known with electrical inspectors of Oahu for being slow and having quite a few errors. Let it be known that even though they claim incorrectly that everything was completed three years ago and finalized, the permits were only just closed last week after me, myself, and I forced the electrical inspector to come inspect the system. He found errors and told them to fix them as usual. The company did nothing until I went around them. I dont care what they have to say about anything. They are lazy, never answer the phone and then scold their customers for reacting to their poor service. I will never spend another dime on your company. I wasnt upgraded and my system never reaches over 15% battery because of your improper sizing. I have the same usage as before and you undersized for my house. Take some responsibility and improve, or dont, I dont care. Consider a customer lost, hopefully many more to follow with your reputation. Bye

              Customer Response

              01/23/2023

              I also love the caught you publicly in a lie response very adult of you. Seeing as it points out your own ineptitude. Maybe you are as confused as the inspectors that I have been working with, since your company opened two permits for no reason, the correct permit which I have closed which has all the inspections closed is under the following number: ** #******. So how about being publicly caught being incompetent? Must be a nice feeling for you out here in the adult world. Have a nice day.

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