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          Find a Location

          Aqua-Aston Hospitality, LLC has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Aqua-Aston Hospitality, LLC

              820 Mililani St Ste 600 Honolulu, HI 96813

            • Luana Waikiki Hotel & Suites

              2045 Kalakaua Ave Honolulu, HI 96815-5118

            • Aqua-Aston Hospitality, LLC

              440 Aleka Pl Kapaa, HI 96746

            Business ProfileAqua-Aston Hospitality, LLC

            Hotels
            Multi Location Business

            Contact Information

            820 Mililani St

            Ste 600

            Honolulu, HI 96813

            Visit Website
            (808) 931-1400

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 56

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Aqua-Aston Hospitality offers resort, hotel & condominium management.

            Business Details

            This is a multi-location business.

            Find a Location

            Aqua-Aston Hospitality, LLC has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Aqua-Aston Hospitality, LLC

                820 Mililani St Ste 600 Honolulu, HI 96813

              • Luana Waikiki Hotel & Suites

                2045 Kalakaua Ave Honolulu, HI 96815-5118

              • Aqua-Aston Hospitality, LLC

                440 Aleka Pl Kapaa, HI 96746

              Location of This Business
              820 Mililani St Ste 600, Honolulu, HI 96813
              BBB File Opened:
              3/6/1981
              Years in Business:
              56
              Business Started:
              11/28/1967
              Business Started Locally:
              10/1/2002
              Business Incorporated:
              5/31/2002
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Aston Islander on the Beach
              • Tuscana Resort Orlando by Aston
              • Aston at the Whaler on Kaanapali Beach
              • Aston Mahana at Kaanapali
              • Aston Maui Kaanapali Villas
              • Aston at Papakea Resort
              • Aston at the Maui Banyan
              • Aston Paki Maui
              • Aston Islander on the Beach
              • Aston at Poipu Kai
              • Aston Waikoloa Colony Villas
              • Aston Shores at Waikoloa
              • Aston Kona by the Sea
              • Luana Waikiki Hotel & Suites
              • The Fountains at ChampionsGate
              • Ilikai Hotel & Luxury Suites
              • Aqua Bamboo Waikiki
              • Aqua Oasis
              • Aqua Palms Waikiki
              • Aqua Skyline at Island Colony
              • Aqua Ohia Waikiki
              • Aqua Aloha Surf Waikiki
              • Ewa Hotel Waikiki
              • Pagoda Hotel
              • Aston Waikiki Beach Tower
              • Aston Waikiki Sunset
              • Aston at the Waikiki Banyan
              • Aston Waikiki Beach Hotel
              • Aston Waikiki Circle Hotel
              • Aston at the Executive Centre Hotel
              • Aston Kaanapali Shores
              Additional Contact Information

              Fax Numbers

              • (808) 931-1444
                Primary Fax
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Traveling soon? Be careful when booking a hotel room

              Customer Complaints

              11 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/21/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Hi, this is *************************. Me and four other people including my daughter ***************************** had a bad time while staying at Aston Sunset Waikiki hotel. We stayed there for seven days and got bed bug bites. We didnt know what caused the bites until the fourth day when we saw bed bugs. We requested a different room and saw that it was in bad conditions like having a lot of garbage and dead bugs on the couches. I have pictures and videos for proof for both rooms. this is the reason why were asking for a refund.
              Read More
              Read 10 More Complaints

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              R. U.

              11/08/2022

              This hotel hands down was the worst hotel my husband and I have ever stayed at. We went to ******** for our 25th wedding anniversary. We spent a pretty ***** too I might add. The Hotel room had roaches and small black bugs that were crawling on top of the desk and drawer areas. We spoke to another couple that had they same issue. Hotel management was notified and said we could move to another room but we would have to wait a day. With that being said and from what we heard from another couple who's to say the other room wouldn't be the same way. We couldn't get in anywhere else as the other hotels in the area were booked and were going to be almost double. We bought two cans of raid and sprayed every night we were there to no avail. It was the hotel from h*** We didn't want to go to sleep being afraid of something crawling on us at night. We complained again with hotel management when we were checking out and refused to comp us in any way. When we got home from our trip we demanded to talk to someone higher in the company. He ended up comping us for ONE night!! Really? Awful awful awful.

              Aqua-Aston Hospitality, LLC Response

              11/14/2022

              Aqua-Aston Hospitality is grateful for the opportunity to read this guest's review and address their concerns. Aqua-Aston contacted the guest to learn more details about their stay. Aqua-Aston apologized for the less-then-desirable stay, provided the guest with a refund, had the room professional treated to ensure the alleged pests had been eradicated,, and offered to assist the guest with future travel to ******.

              Aqua-Aston Hospitality, LLC Response

              11/14/2022

              Aqua-Aston Hospitality is grateful for the opportunity to read this guest's review and address their concerns. Aqua-Aston contacted the guest to learn more details about their stay. Aqua-Aston apologized for the less-then-desirable stay, provided the guest with a refund, had the room professional treated to ensure the alleged pests had been eradicated,, and offered to assist the guest with future travel to ******.

              Customer Response

              11/14/2022

              Aqua-Astons *********************** Regional Vice-********** ********** Contacted me shortly after this review and refunded an additional two nights stay which was the right and professional thing to do, however it doesnt make us feel any better or bring back memories that should have been happy. Would NOT stay there again if you paid us. But thank you for your concern. Maybe try staying in one of your rooms for a few days.
              Read 1 More Customer Review

              Local BBB

              BBB Great West + Pacific

              More Info on Local BBB

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