Business ProfileforParrish Collection Kauai (The)

This vacation rental property company misrepresented the home they rented us. We advised of the following: The biggest issue is that the home has a serious ant problem. The first full day on the property we did call and someone did come and delivered ant traps. However, every day, multiple times a day, the kitchen sink was full of ants even when we cleaned the sinks and counters. The bedrooms had ants as well, so much so there were ants in the bedding as well as in the suitcases; Many appliances were not working to full capacity. The wine/drink cooler was not working at all. As a result, we placed many of our drinks in the refrigerator and freezer, which led them to be overfull, which led them not to chill. In fact the freezer, was not freezing; so much so that ice was melting in the freezer. We needed to buy ice to supplement the melting ice in the freezer; There was a fishy odor in the hallway on the right side of the home between the front two bedrooms,. We could never identify the source; ************** pot seemed to work at all; The spices provided in the spice rack were so old they were clumped in the bottle and unusable. There was no salt even provided for our use; There were very large overgrown spider webs down at the *** and hot tub. While normally I would say spider webs are not your responsibility, it was clear these had been on the property for some time and simply ignored. It is unreasonable to expect your quests to walk under large webs like these; The chlorine in the hot tub was so aggressive we could not use the jets without coughing and sneezing profusely. Our lungs were literally on fire sitting in that water.They acknowledge all these issues but responded with defamatory comments such as we are extorting them as well as claim we are calling and harassing their staff. This is absolutely not true and I think this defamation needs immediate resolution as theyve posted it publicly,