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Find a Location

First Hawaiian Bank has 1 locations, listed below.

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    Business ProfileforFirst Hawaiian Bank

    Bank
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    34 complaints closed in last 3 years

    12 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1945

    Years in Business: 165

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    First Hawaiian Bank offers commercial and consumer banking services.

    Products & Services

    Banking Services

    Business Details

    Location of This Business
    999 Bishop St, Honolulu, HI 96813-4423
    BBB File Opened:
    11/1/1945
    Years in Business:
    165
    Business Started:
    8/17/1858
    Business Started Locally:
    8/17/1858
    Business Incorporated:
    2/4/1974
    Accredited Since:
    1/1/1945
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Robert Harrison, President/CEO
    • Ms. Gina Anonuevo, Director of Human Resources
    • Mrs. Susan Soken, Vice President
    • Ms. Rachelle T. Yamada, Accountant
    • Mr. Mark F Oyadomori, Senior Vice President
    • Ms. Tricia Fujikawa Lee, Compliance Officer
    Contact Information

    Principal

    • Mrs. Susan Soken, Vice President

    Customer Contact

    • Mrs. Susan Soken, Vice President
    • Ms. Tricia Fujikawa Lee, Compliance Officer
    • Ms. Jenal Dolbeare, Compliance Officer
    Additional Contact Information

    Fax Numbers

    • (808) 525-8708
      Primary Fax
    • (808) 844-3476
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: How to choose a new bank or credit union

    Customer Complaints

    34 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/11/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Dear First Hawaiian Bank,I am writing to dispute the alleged debt currently being pursued by your organization, It has come to my attention that this debt is subject to the arbitration agreement outlined in the First Hawaiian Bank agreement, to which I am a party.I am aware that initiating arbitration involves significant costs, and given that your organization likely acquired this debt for pennies on the dollar, I am offering you an opportunity to settle this matter amicably before pursuing legal action. I propose a settlement amount of $6,000, which accounts for the mental distress, anxiety, emotional distress, and financial hardship that this situation has caused me.Furthermore, as part of the settlement agreement, I insist on the following:Payment of $6,000 as compensation for the aforementioned distress and hardship.Removal of any reporting of this debt from all credit reporting agencies.This settlement offer is contingent upon your prompt response and compliance within [reasonable timeframe, e.g., 30 days] from the date of this notice.In accordance with 15 USC 1692c(c), I demand that you cease and desist from all illegal activities and mediums of communication regarding this debt, including any communication on a consumer report, except for your response via mail with a settlement check or a letter notifying me of the deletion of the account from my consumer report.Should you choose not to accept this settlement, I want to make it clear that I am fully prepared to initiate arbitration proceedings. The associated fees and costs will be substantial and include:Filing Fee for both parties.Arbitration Initiation Fee.Arbitration Deposit.Legal Costs incurred throughout the arbitration process.It is in both our interests to resolve this matter amicably and avoid unnecessary expenses associated with arbitration.I expect a timely response to this notice, and I trust that we can reach a fair resolution.Sincerely,*********************************
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Adam G

    1 star

    01/07/2024

    Short version: I despise this bank. I have a vehicle loan with them from the dealership. They won't give me an online account, so I can't pay online. I've tried calling for various reasons, including returning calls, and have never gotten through. Email? They don't answer. I have no way to pay my loan but by check. I had my bank send them monthly checks for me. Problem solved? Not at all. First Hawaiian was too negligent to open and process the checks and sent me to collections, damaging my credit score. I found out after my score dropped, went to the bank to inquire why, and they discovered months of checks they hadn't processed. "Sorry, we can't undo reporting you." Do not do business with this bank.

    Local BBB

    BBB Great West + Pacific

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