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Find a Location

Auto X-Change, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAuto X-Change, Inc.

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/30/2009

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Auto X-Change, Inc. offers used car sales.

    Products & Services

    Used Cars

    Business Details

    Location of This Business
    1621 Kalakaua Ave, Honolulu, HI 96826-2412
    BBB File Opened:
    9/2/2009
    Years in Business:
    23
    Business Started:
    8/23/2000
    Business Incorporated:
    8/23/2000
    Accredited Since:
    9/30/2009
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    9:00 AM - 7:30 PM
    T:
    9:00 AM - 7:30 PM
    W:
    9:00 AM - 7:30 PM
    Th:
    9:00 AM - 7:30 PM
    F:
    9:00 AM - 7:30 PM
    Sa:
    9:00 AM - 7:30 PM
    Su:
    10:00 AM - 5:00 PM
    Business Management
    • Mr. Sen Ming Lin, President
    • Penny (Yin - Peng) Tham
    • Mr. Shaun Condry, Sales Manager
    Contact Information

    Principal

    • Mr. Sen Ming Lin, President

    Customer Contact

    • Mr. Shaun Condry, Sales Manager
    Additional Contact Information

    Fax Numbers

    • (808) 593-0588
      Primary Fax

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/01/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I was sold Audi A7 and not even a day into having the car the suspension would not inflate and the car sat for two weeks . After the Auto xchange came to a conclusion that it would be better to take me the car and put me in a 2015 650i *** I test drove the vehicle and things seems ok after signing paperwork and driving off the lot I out the lights to auto and a warning popped up saying that the head light had a malfunction so I immediately hit up the sales person and they spoke with the manager and they said they would fix the issue for me without a cost because they knew they sold me the car with a jacked up head light . The next day the check engine light came on and they and took the car in they told me that it was module and that they would fix all my issues free of cost I would call for months and they would say they still waiting on the parts . Fast forward its time for me to PCS and now I cant ship my car with the check engine light on which been on for 6 months so I reach out again and was told theres nothing they could do for me because the people who promise that they would fix my issue no longer work there but no worries the crooks basically did what they did before and reset my check engine so that I can ship the car got to GA took it to *** and they found 5 things other than the jacked up head light wrong with the car I paid $700 in diagnosis only these people should not be in business they are getting over not only on people but service members they should be ashamed of themselves
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kevin M

    5 stars

    03/14/2023

    I just wanted to express my Thanks!, to NG, and **** for such a great car-buying experience at Auto X Change. Initially speaking with **** whose professionalism, thorough knowledge, and patience in understanding my automobile needs. Once I decided on a vehicle of my choice **** and I took a test drive where **** fully explained the history of the car to me, including but not limited to performance, cost, availability and financing. I was sold on the vehicle after the test drive and speak with ****. I was introduced to NG then to discuss financing. I again was pleasantly impressed with how **************, and the staff at Auto X Change have a uniform approach to customer satisfaction. NG provided financing options and was genuine in confirming my absolute satisfaction with the vehicle I chose. NG communicated the full lifestyle of the financing process and was transparent about what to expect. I made the purchase and was extremely impressed with my buying experience at Auto X Change. *****

    Local BBB

    BBB Great West + Pacific

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