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Find a Location

Servco Toyota Honolulu has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforServco Toyota Honolulu

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/8/1995

    Years in Business: 105

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers sales & service of new and used automobiles.

    Products & Services

    Automobiles , Automotive parts & accessories , Automotive services , Automobiles, Automotive parts & accessories, Automotive service, Automobiles, Automotive Parts and Accessories, Automobile Service

    Business Details

    Location of This Business
    2850 Pukoloa St Ste 200, Honolulu, HI 96819-4467
    BBB File Opened:
    2/28/1985
    Years in Business:
    105
    Business Started:
    1/1/1919
    Business Started Locally:
    1/1/1976
    Business Incorporated:
    4/1/1921
    Accredited Since:
    4/8/1995
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Servco Pacific Inc.
    Business Management
    • Mr. Mark Fukunaga, Board Chairperson
    • Ms. Paulette Cavillis, Corporate Manager
    • Mr. Peter Dames, President/CEO
    • Mr. Taylor Igarashi, Manager of Corporate Communications
    • Mr. Alan Lundgren, General Counsel
    • Mr. Gregory Dinges, Vice President/CFO
    Contact Information

    Customer Contact

    • Mr. Mark Fukunaga, Board Chairperson
    • Ms. Paulette Cavillis, Corporate Manager
    • Mr. Peter Dames, President/CEO
    • Mr. Taylor Igarashi, Manager of Corporate Communications
    • Mr. Alan Lundgren, General Counsel
    • Mr. Gregory Dinges, Vice President/CFO
    Additional Contact Information

    Fax Numbers

    • (808) 564-2858
      Primary Fax
    • (808) 564-2832
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I took my 2021 Toyota Tundra a few days ago to the dealership since it has been the second time the driver side rear view mirror just detaches itself. Mind you, I bought this truck there brand new. As I waited, I was told that the truck's tires are rotten and need to be replaced immediately. What? I was shocked due to the fact that my truck only has less than ****** miles. I asked Mr. ********************* that how that was possible, and he said: "It happens but you have to go to the manufacturer to find out about warranty." I looked at the 2021 Owner's Manual Supplement and it states: "Tires: Tires are warranted under a separate warranty provided by the tire manufacturer." My question to them (I emailed the seller and the financial specialist as well), "Who did you folks deal with to place tires into my purchase so that I can reach out to them? "Rotten" tires with only 14, 500 miles is alarming to me and the steep price of $1400 to replace all of them are not an option for me at this time." Now, this was on 22 Dec 2023 and have not heard from them since.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Timothy C

    1 star

    02/13/2022

    This dealership is extremely dishonest and plays games . Claim to be transparent when in fact they are one of the sneakiest/sleazy businesses Ive ever dealt with . My story starts on a Monday when I came in to Toyota Honolulu to buy a Tacoma . After test driving the vehicle I intended to buy . We ran the numbers , as expected I need a co-signer to get a decent interest rate . I sit with the sales team and finance guy for over an hour only to be told that because my co-signer is on the mainland they cannot facilitate a deal . What ?!? I told them Im leaving , they then stop me and tell me they can make a deal . We sit and fill out papers for an hour and play their waiting around game to be told they need to over night the paper work to the mainland and have it overnighted back . ( no deal after all ) Okay fine, lets do it . Send the paper work . Told the finance guy my co-signer would have the paper work back by Friday or Saturday . Instead of listening to the customer he decided I dont know what Im talking about and set the date for an additional week out. So paper work comes in ( exactly when I said it would ) and Toyota calls me ( now Saturday morning ) to let me know Ill be able to pick up my truck today . 45 minutes before Im scheduled to go pick up the vehicle ******** their finance guy , calls me to let me know I cant pick up the vehicle for another week unless I want to sign a different deal than what was agreed upon a week prior . ( keep in mind , I always had the option with a 15k down payment to take a bad interest rate and leave with the truck ) The point of all the waiting and ***** overnighting was to facilitate a good deal which Toyota will not offer you as a young buyer with new credit . Sales person- ******************* Finance Guy - ***************************** Manager - ****** Will never shop at or recommend Toyota to anyone for any reason , ever again . BEWARE !!!!

    Local BBB

    BBB Great West + Pacific

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