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In Upstate South Carolina

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This Business is not BBB accredited

Advance America Cash Advance Centers Inc

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Phone: (864) 342-5600 Fax: (864) 515-5603 View Additional Phone Numbers 135 North Church Street, Spartanburg, SC 29306

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Advance America Cash Advance Centers Inc include:

  • 101 complaints filed against business
  • Failure to respond to 1 complaint filed against business

Factors that raised the rating for Advance America Cash Advance Centers Inc include:

  • Length of time business has been operating.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

101 complaints closed with BBB in last 3 years | 58 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 31
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 64
Total Closed Complaints 101

Additional Complaint Information

BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied.

Additional Information

BBB file opened: November 21, 2001 Business started: 09/01/1997 Business incorporated: 09/19/1997 in DE
Type of Entity


Business Management
Ms. Dawn Swensen, Government Affairs
Contact Information
Principal: Ms. Dawn Swensen, Government Affairs
Business Category

Check Cashing Service

Alternate Business Names
Advance America Advance America Cash Advance National Cash Advance
Additional Information

The Consumer Protection of Victoria, BC informed the BBB of the Upstate on February 24, 2012 that NCA National Cash Advance (Canada) ULC, a payday lender will be closing its offices by the end of the day on February 24, 2012.   

National Cash Advance has six offices in Abbotsford, Burnaby, Maple Ridge, Mission and Surrey. Consumer Protection BC is pursuing an investigation into National Cash Advance’s alleged contravention of BC’s payday lending law. While we cannot speak to the details of open investigations, we can share that the company has voluntarily surrendered their payday lending licenses.

They have also made a commitment in writing that any customer adversely affected by their actions will be made whole in a prompt and transparent fashion.

If consumers have any questions or concerns, they should contact the company directly by calling: Jose GonzalezNational Cash Advance Phone: (864) 342-5702 If consumers are unsuccessful in resolving issues with National Cash Advance, please contact Consumer Protection BC toll free at 1-888-564-9963 or

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