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In Central North Carolina/Greensboro

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BBB Accredited Business since 01/01/1987

Pay Tel Communications, Inc.

Phone: (800) 729-8355Fax: (800) 776-8423P.O. Box 19290, GreensboroNC 27419-0179

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BBB Accreditation

A BBB Accredited Business since 01/01/1987

BBB has determined that Pay Tel Communications, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Pay Tel Communications, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 33 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

33 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Billing / Collection Issues10
Problems with Product / Service21
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 33

Additional Information

BBB file opened: 01/05/1987Business started: 04/01/1986Business started locally: 06/01/1986
Type of Entity


Incorporated: August 1986, NC

Contact Information
Principal: Ms. Debbie Jones (Director Customer Service)Ms. Amy Reeves (Vice President - Finance)Mr. John Tayloe (Vice President - Sales)Mr. Vincent Townsend (President)Mr. Dave Woody (Vice President - Operations)
Number of Employees


Business Category

Phone Services - Inmate

Products & Services

Pay Tel Communications, Inc. offers inmate phone services to confinement facilities in the United States.

Industry Tips
Phone Leasing

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