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Find a Location

Dodson Brothers Exterminating has 1 locations, listed below.

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    Business ProfileforDodson Brothers Exterminating

    Pest Control

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2623 E Market St, Greensboro, NC 27401-4839
    BBB File Opened:
    9/12/2007
    Business Management
    • Mr. Berthram Dodson, Owner
    Contact Information

    Principal

    • Mr. Berthram Dodson, Owner

    Customer Contact

    • Mr. Berthram Dodson, Owner
    Additional Contact Information

    Fax Numbers

    • (336) 275-1814
      Primary Fax

    Industry Tip

    BBB Tip: Pest control

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/08/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I called dobson for a rodent consultation. Aaron with dobson bros pest control came to my house walked in walked right back out and said we didn't have the problem we thought we had. I asked about prevention.. Aaron was only concerned with a "$240 dollar cash only deposit" to which my response was I only have a debit card can you not take payment in other means than cash? The answer I received was here fill this little piece of paper out with my card info and he would submit it to the office basically like a carbon copy when cards first came out type of deal. I did that so then I was watching my account for days waiting for the money to be taken. It never was.I called Aaron directly as I was told to do. I asked him what was happening? and why I haven't been charged? and when will he "be back to setup the equipment that he didn't have with him"? the day of my first visit by them. He said he hadn't been to the office to turn in the card info to charge me and asked if i wanted to just give him cash when he finally came back a little over a week later. I paid him in cash $240 he put out some bait and said that he saw no reason for continued service ok great that's awesome right. Well I get a bill in the mail, multiple I tried to resolve with the office over the phone with no solution made. They don't believe what im saying is true or didn't at the time. So I left it alone now they've sent this to a debt collection agency. I called them again this morning and was informed that Aaron was no longer with the company. I need this debt removed completely from my credit report,debt collectors and whoever else. I paid cash money for a one time service if their employee didn't turn that money in that is not my fault. I called their office and they sent him to me and he is a con it's that simple and I am in no way indebted to dobson. It's only $240 but it's the principle at this point. I called what I thought was a reputable company and got the exact opposite of that
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Martha M

    5 stars

    11/22/2022

    From my first phone call with Missy, this company was helpful, responsive, and professional in handling my concerns and scheduled an inspection appointment right away even though I live in another county. Scott's expertise in my area of concern gave me confidence and peace of mind; where before speaking with him I was trying to figure things out through google. Because he had first hand experience, he was able to walk me through determining if my situation required a site visit or not. He answered all of my many questions professionally and knowledgeabley. I would like to thank them both for the kindness and concern they showed me and the seriousness with which they responded to my situation. Thank you very much.

    Local BBB

    BBB® of Central and Northwest North Carolina

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