Remington will not repair factory defect of over tolerance chamber inside barrel causing dangerous pressures, customer service ignoring me.
I had purchased a model XXX XXX win mag serial #******** from wal-mart a few years ago for my wall collection and my son. Since I am in construction I am away for years at a time with very little room in between for family. About a year ago, I decided to take my family hunting and grabbed my 770. We headed to the range to sight it in and immediately had issues with extraction of the round from inside the chamber. Every case kept getting stuck inside and took two people to remove the case or even to pull back the bolt. After the 3rd time we benched the rifle as it was not trustworthy to take out. We contacted Remington regarding this and were told over the phone that since it is a brand new firearm it just needs to be worked in and lubed up properly from the factory and that it also could be bad factory ammo. Well I sent it off to have a muzzle break installed since we found the issue. However, I was pulled away by work again for a long while on a job sight and the rifle was again shelved. Now last year (XXXX) I took the rifle out again and did everything requested and it still had serious extraction problems. I took it to a local gunsmith who immediately diagnosed the problem by the casing that he manged to remove from the chamber. The barrel's chamber is way over tolerances and is improperly reamed and is causing excessive pressure and is bulging the casings. He stated this is a very serious issue as it is creating higher than allowed pressure inside the chamber and barrel per SAAMI specs and can cause a blow out or possible death or serious injury given this is a hunting rifle chambered in a big 300 win mag cartridge loaded with factory hunting ammo that is already on the higher end of pressure loads. This rifle has been like this since day one! I then had my gunsmith contact Remington regarding this issue and was told no problem and to send the rifle in to ******* ******** for warranty repair with the casing and that it is covered. A month passes and when my gunsmith called to check in on the progress, he was told that a new barrel is needed since they tried everything and agreed the chamber was the problem so they sent it to Remington for replacement. Another month passed and when my gunsmith contacted Remington, he was told that Remington is wanting to charge me $300 for a new Rifle or they wont repair it! This is unacceptable by all accounts! I contacted the Remington repair facility and spoke with **** who was a gunsmith or repair tech and he kept giving me every excuse to deny the repair, saying "a muzzle device was added so that voids the warranty". To which my gunsmith stated "that has 0 effect on a chamber and nothing anybody can do can add material into a chamber and make it over tolerance like that. **** responded with "why doesn't he ream it out himself". Why would I be charged or pay for something that was the factory's fault to begin with. **** said that "there was scratching inside the chamber". My gunsmith again stated that "That has no affect on the reason why the cases are being stuck, both you and your warranty repair center have all diagnosed it as an over tolerance chamber and therefore is a factory manufacturer defect and nothing else". If there was damage to the chamber is was from either the removal of the stuck case from ******* ******** or from extracting the stuck round that was caused by YOUR FAULTY OVER TOLERANCE BARREL!! **** responded with saying he will ship the rifle back if we deny the cost. So let me get this straight as now this is a legal issue here, Remington is going to send back a DANGEROUS FIREARM THAT THEY CREATED!!!! I told **** that what he was saying is dangerous and he then stated that he will see what he can do and will get in touch with either of us. It has been 1 month now since that call and over 5 months of issues with this situation. A chamber can be shot out, but never can anything happen to over tolerance it. This proves it was manufactured like this originally.
I wish for Remington to stand behind their product and workmanship, and to fix what has obviously been an overlooked rifle that slipped past QC. This rifle needs to be repaired or replaced for free under a manufacturer defect error. It never operated since first purchase and is against the contract from Remington or any manufacturer that their product will work 100% out of box.
We have a few things going on with Mr. *******'s gun. First, we have a two year warranty from the date of purchase on Mr. *******'s gun (here is a link: http://www.remington.com/pages/support/firearm-warranty-information/2-year-warranty.aspx) . His gun was manufactured in 2008. Second, we evaluated Mr. *******'s firearm and have found that he has had unauthorized modifications done (see warranty), our repairman is unable to determine the cause of the damage therefore, we are offering a replacement gun at a discounted price. If Mr. ******* would like to take advantage of it he will need to contact ******* ******** ****** to provide his payment information. if Mr. ******* declines our offer we have no choice but to return his personal property back to him.
(The consumer indicated he/she DID NOT accept the response from the business.)
Remington again declines to address the fact that the chamber is over tolerance as seen from the included casing which was removed from the chamber and included with the rifle and as stated from ******** ******** and numerous gunsmiths. They are again ignoring the fact it is from their shoddy workmanship that is the cause of the problem from the beginning. Any, and I mean ANY gunsmith that is worth their weight in gold can tell just from the case that the barrel was manufactured wrong. Again, nothing anything anybody can do can cause the problems that is happening and to say otherwise is just bogus. A muzzle break cannot and will not have any effect on a chamber. So Remington telling me that they cannot determine the cause is an insult to any gunsmith and me personally by calling me stupid and hoping to pull one over on me thinking I dont know what to look for. No matter how you go about it...2+2 cannot equal anything other than 4. How can you not determine a problem? check chamber dimensions as it clearly showed it was over tolerance at the case, neck, and shoulder of the chamber as the brass was bulging at the case head which means excessive pressure and tight tolerances as the chamber is not allowing the case enough room to expand inside the chamber to allow for proper extraction aka (over tolerance chamber or tight chamber). The fact that there is a problem and the fact that you have to replace the whole darn gun with a brand new one clearly shows there was a factory mess up. I think Remington has a lot of problems on their hands with all the recalls and issues, and now on top of all of this, it comes out that the problem here seems to obviously come from ignorant and ill trained staff, I have had this gun looked at by many professionals that have been working for almost their entire lives and they took one look at the case, then micro-metered the chamber and said "there is your problem, factory messed up". Now I have the factory telling me their "repairman" cant find anything wrong. Sounds like they are just " parts replacers" and not actual gunsmiths that are handling this situation which is where the problem is since they cant find the obvious problem. You cant even fit the proper chamber reamer inside the gun which shows its tight! I do not accept this answer at all as nobody should in this situation. This gun never fulfilled its contract promise of working out of box, and Remington lied to me over the phone when I first brought up the problem to them and they told me to just break it in, in the hopes the warranty would expire before they would have to look at it. I am going to continue to have this investigated as now it is clearly showing that something is going on behind the scenes if their staff cant find anything wrong yet their licensed warranty repair center (******* ********) found the problem and others have as well. This gun needs to be repaired.