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          Gardner has 1 locations, listed below.

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            • Gardner

              5920 Summit Ave Browns Summit, NC 27214-9704

              BBB Accredited Business

            Business ProfileforGardner

            Fulfillment Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.25/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            17 complaints closed in last 3 years

            7 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/1/1967

            Years in Business: 110

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Servantage Dixie Sales, Inc. provides wholesale distribution of outdoor power equipment, parts and accessories.

            Business Details

            BBB File Opened:
            2/28/1967
            Years in Business:
            110
            Business Started:
            1/1/1914
            Accredited Since:
            3/1/1967
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • Gardner, Inc.
            Business Management
            • Mr. Dan Barbour, Chief Financial Officer
            • Mr. Daryl Glover, Chief Technology Officer
            • Brandy Elixson, Administrator
            Contact Information

            Customer Contact

            • Mr. Daryl Glover, Chief Technology Officer
            Additional Contact Information

            Fax Numbers

            • (336) 621-3555
              Primary Fax
            • (336) 375-7591
              Other Fax

            Email Addresses

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/11/2024

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            Date of Filling out Warranty Paper: 11/22/23 Business Involved: Gardner, Inc Initiated Warranty Replacement: On 11/22/23, I filled out and sent the warranty paper to Gardner, Inc for my vacuum. Confirmation Email: The business committed to providing me with a replacement unit, as confirmed in the email received on 12/7/23. The email stated, "We have processed your request on order (**********). Please allow 15-20 business days to receive. The replacement unit will have the remaining warranty from the original date of purchase." Nature of Dispute: The dispute arises from the extended delay in receiving the replacement unit. Despite the initial confirmation on 12/7/23, I have not received the replacement as of 01/09/24. The lack of specific information and the ongoing delays have caused significant inconvenience. Efforts to Resolve the Problem: I have contacted the business multiple times via email on 12/20/23, 12/28/23, and 01/05/24, expressing my concerns and seeking updates on the status of my order. However, the responses provided have been generic, mentioning the transition to a new ERP system and backorder issues, with no concrete information on the resolution process or estimated timeframes. Order/Reference Number: The business provided the following reference number for my order: **********.
            Read More

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            JOEL T

            02/29/2024

            I've Used Gardner Dixie As A Supplier For Year' Now. We All Make Mistake's. I Ordered A Hydro Gear Fan For A Zero turn, PART #*****. When I Ordered This Fan I Was Told It Was Around $7 Dollar's. I Knew The Shipping Would Be $13.99. When I Received The Fan, I Put It Up Against The Bad Fan. It Was Incorrect. I Called **** In Return's. I Spoke To Her About This Issue. She Asked, What's The Difference? I Told Her. They Are Both 6 inch Fan's, But They Fit A Certain Way. She Asked Me What Part# The Fan Was. I Told Her It's *****. Then Asked What I Received As A New Part. I told Her *****. She Said That's The Part You Ordered. If It's As Easy As Looking At The Part Number On The Bad Part. I Don't Know How It Could Be Messed Up. Then Telling Me, It Could Be The Warehouse Mess Up. I Told Her That I Wanted My $$ Back! I Told Her That I Had **** Order Me The Correct Fan's An Inline Fuel Filters. There Computer's Are Having Problem's. Then She Said There Is No Order In Here For You. **** Told Me She Was Going On Vacation An She Would Get This Straight For Me Before We Hung Up. Then **** With A Tone. I've Been Here For 14 Years. I Know What I'm Talking About. I Told Her That I Would Call Her Tomorrow When I Received My Part's. I Wasn't Going To Sit An Listen To Her.. In The Past Few Month's Gardner Dixie Has Went From A Five Star, To Zero. The Only Reason It Show's One Star It's Because They Did It, It Isn't Because I put A Star Up There. I Don't Ask For Credit Or Anything From Gardner. They Get There $$$ Right Away An Then I wait On The Part's. They Have ****, ***************************** An A few Other To Speak Of That Will Actually Help You, Other Than These Few. Watch Out They Take Your $$ An Lie To You. Some People May *** Like My Review, But Question Me. I Have Text Message's An Voicemail's. They Really Now How To **** You off, An It Seems like They Don't *****

            Gardner Response

            03/05/2024

            ****************, It was a pleasure talking to you this morning. As we discussed the order that was placed is on the way and should be received today 3-5-2024. The tracking number is 1Z2E24270314122302. If the order does not arrive today, please let me know. Also, please don't hesitate to reach out to the ************** for any of your needs.

            Local BBB

            BBB® of Central and Northwest North Carolina

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