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Central North Carolina/Greensboro

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This Business is not BBB Accredited

American Kitchen Corporation

Phone: (336) 266-3747Fax: (336) 218-6738View Additional Phone Numbers2516 Tucker St., BurlingtonNC 27215http://www.americankitchennc.comView Additional Web Addresses! There is an alert for this business !

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BBB Accreditation

American Kitchen Corporation is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered American Kitchen Corporation's rating include:

  • Length of time business has been operating.
  • 47 complaints filed against business
  • Failure to respond to 29 complaints filed against business.
  • Government action(s) against business.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Customer Complaints SummaryRead complaint details

47 complaints closed with BBB in last 3 years | 36 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Delivery Issues2
Guarantee / Warranty Issues5
Problems with Product / Service39
Billing / Collection Issues0
Total Closed Complaints 47

Additional Complaint Information

June 20, 2014

Complaints received by BBB indicate a pattern of complaints whereby consumers paid large percentages of their contracted price towards the completion of a kitchen remodel and are left with significantly incomplete work.

Between June 12, 2014 and June 20, 2014, BBB has received 16 total complaints regarding American Kitchen. The majority of these complaints indicate that the company has gone out of business without prior notice to their customers. The majority of these complaints indicate consumer's paid 50-95% of their contract value and are left with significantly incomplete work and non-functioning kitchens.

BBB has begun an investigation into the company to determine if the company has closed for good with plans to file bankruptcy or if they plan to restructure and reopen to complete pending contracts. The primary company phone line has been disconnected and BBB's calls to principal officers of the company have not been returned. BBB made a site visit to the known company address on Monday, June 16, 2014, and found the company's doors padlocked. Items inside the building seen through the glass doors appeared to be packed for moving. The lights were off and there was no one present at the company's office.

Based on consumer complaints and BBB's investigation thus far, BBB believes this company is out of business.

BBB recommends consumers with incomplete contracts continue to file complaint with BBB, as BBB will continue to pursue complaints against American Kitchen until a bankruptcy action can be confirmed. Consumers with incomplete contracts may also wish to file complaint with the North Carolina Attorney General's office. Consumers with incomplete contracts may wish to seek legal counsel to evaluate their options moving forward.

BBB will continue to update this post as new information comes to light.

**UPDATE June 27, 2014**

Between June 12, 2014 and June 27, 2014, BBB has received 26 total complaints regarding incomplete projects by American Kitchen. The majority of these complaints indicate that the company has gone out of business without prior notice to their customers. The majority of these complaints indicate consumer's paid 50-95% of their contract value and are left with significantly incomplete work and non-functioning kitchens.

**UPDATE July 14, 2014**

Between June 12, 2014 and July 14, 2014, BBB has received 30 total complaints regarding incomplete projects by American Kitchen. The majority of these complaints indicate that the company has gone out of business without prior notice to their customers. The majority of these complaints indicate consumer's paid 50-95% of their contract value and are left with significantly incomplete work and non-functioning kitchens.


Additional Information

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BBB file opened: 03/15/2010Business started: 02/12/2010
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

General Contractors, North Carolina Licensing Board for
3739 National Dr., Suite 225
Raleigh, NC27619
(919) 571-4183
http://www.nclbgc.org

BBB records show a license number of 71294 for this company, issued by General Contractors, North Carolina Licensing Board for. Their web address is http://www.nclbgc.org.

Type: General Contractors

Type of Entity

Corporation

Incorporated: February 2010, NC

Business Management
Principal: Mr. Tyler Sheets (President)
Contact Information
Ms. Jennie Blouin (General Manager)
Number of Employees

72

Business Category

Kitchen & Bathroom Remodeling Contractors

Products & Services

America Kitchen Corporation performs kitchen renovations including; cabinets, countertops, flooring, plumbing and electrical.

Hours of Operation

American Kitchen Corporation office is opened for business from 8 a.m. to 4 p.m. Monday through Friday. The sales line is open from 8 a.m. to 8 p.m.

Refund and Exchange Policy

American Kitchen Corporation offers a three-day cancellation policy.

Service Area

American Kitchen Corporation serves customers in the Triad, Triangle, Charlotte and Fayetteville.

Industry Tips
Home Remodeling Tips

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.