BBB Business Review
BBB Accredited Business since 05/01/2010
Southland Electrical Supply
Find a LocationPhone: (336) 227-1486Fax: (866) 209-1120View Additional Phone Numbers147 N. Main St., Burlington, NC 27217www.southlandelectrical.com
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BBB Accreditation
A BBB Accredited Business since 05/01/2010
BBB has determined that Southland Electrical Supply meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Southland Electrical Supply's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Problems with Product / Service | 1 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 1 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Corporation
Incorporated: April 1987, NC
Contact Information
Primary Contact: Mr. Ron Fuhrman (Operations Manager)Mr. Lou Tufillaro (Marketing)Ms. Katie Chung (Human Resources Manager)Mr. Mike Griggs (Manager)Number of Employees
65
Business Category
Electric Equipment Retailers
Products & Services
Southland Electrical Supply, Inc. sells new and repaired electrical items.
Hours of Operation
Southland Electrical Supply is open for business from 8 a.m. to 5 p.m. Monday through Friday with 24-hour emergency service.
Refund and Exchange Policy
Southland Electrical Supply's refund police is located on their website:
http://www.southlandelectric.com/terms%20&%20conditions%2004.htm
Service Area
Southland Electrical Supply ships to all 50 states as well as internationally.
LocationsX
2 Locations
-
147 N. Main St.
Burlington, NC 27217(336) 263-4151
(336) 227-1486
(800) 476-1486Directions -
P.O. Box 1329
Burlington, NC 27216Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central North Carolina/Greensboro. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Southland Electrical Supply is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Electric Equipment Retailers
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.