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Consumer Complaints

BBB Accredited Business since 07/01/2011

Green Ford Lincoln

Phone: (336) 292-8310

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
12/10/2013Advertising / Sales Issues | Read Complaint Details
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Complaint
Green Lincoln's website offers 0% interest, 0 money down, and 0 money for first payment. I asked for it but was told it wasn't an option.
Green's Lincoln website offered the terms I listed above. I asked about it but was told that I was mistaken--that the best that they offer was .9%. I would have accepted that but when the actual financing was discussed, ******* in finance said the best they could offer me was 3.9% (claimed I was a tier 3)UNLESS I agreed to buy an extended warranty. I refused, but he came up with a way that it wouldn't cost me any money due to the reduction in interest rates from 3.9% to 1.9%. I asked if I could get the 1.9% without the warranty and he said no. Today, I checked the website to see if I had misread it. The 0% interest is still there. I called ******* and told him. He claimed it was for leasing, even though the website plainly says SALES event. The leasing is on the other side, and the disclaimer at the bottom is only for leasing. My credit score is between 690 and 704 (depending on which credit bureau is used), but ******* says Lincoln has their own method of scoring, and mine was only in the mid 600's. So not only is there false advertisement but also some creative math.
I am pleased with the car, but I would like the 0% interest that is offered on the website.

Desired Settlement
0% interest

Business Response
To Whom It May Concern:

In responce to case number XXXXXXXX I would like to give a more accurate desciption of what happened on November 29, 2013. First I feel we have what is commonly referred to as Buyers remorse. No one in the establishment made or forced this customer to sign or agree to anything against there will. Also please keep in mind that all this has come to light a week later meaning there was ample time to address this situation sooner verses later. First I would like to address the calims of false advertising. On our website www.greenlincolnofgreensboro.com when you click on view special offers it shows all the current offers from Lincoln AFS leasing to retail financing and when you click on each and every single offer it clearly states that not all customers will qualify. What this cutomer is doing is clicking on one of the special lease offers when they did Not lease and trying to use the verbage on a lease offer and use it to her benefit in the claims of false advertising when she did retail financing. You cannot click on a lease offer and expect the website to read not all customers will qualify for a red carpet lease and Lincoln AFS financing. Its only going to pertain to that particular offer. Thats why the website has mulitiple offers to click on and each and everyone has a discalimer. Basically what this customer is doing is clicking on a special lease offer and reading that not all customers will qualify for Lincoln AFS red Carpet Lease but it does not say anything about Lincoln AFS financing. In my opnion it would say both? When that offer is itemized only to a lease and when you click on Retail Financing offers it will both say not all customers will qualify fo Lincoln AFS Red Carpet LEase. Its 2 different offers, 2 different ways to buy a car, and not a universal advertisement. However, they all have discalimers. This customer did not qualify for the best offer. While I do agree that her credit is better than what her score dictates I cannot change the way Lincoln AFS evaluates their decisions. I can tell you that after 13 years in the car business it is one of the most fair. most lenders line up with a high credit score to a low rate and vice versa. However at Lincoln AFS merges everything into consideration when evaluating thier decision. Things like income, debt,stability,credit, money down, advance, are just a few. So long story short its not just the score. Now with this customer we had no money down and a good bit of negative equity from her trade plus a average credit score which made the deal not score on one of the upper elite tiers. If this customer would've chosen to put some money down and not finance the tax, tags, fees and negative equity in the deal I'm positive it would have scored better. However the customer did not want to put money down. At the end of the day the customer was interested in the 1.9% special offer from Lincoln AFS and that is what she got!! now a week later she wants 0% special financing. All of us at Green Lincoln did everything possibl to make the customer happy including me and we all were under the impression she was especially since she left witha lower paymetn and rate then what she was quaoted before she walked into the business office. Also with no money down which is what she wanted. Unfortunately we as car dealers run into this situation of buyers remorse from time to time but I feel we did everything that was asked of us that day.



Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I have no buyer's remorse. I love my car! I did point out to the salesman that there should be 0% interest, and he said the best would be .9%. I didn't argue that because I wanted to double-check to make sure. As I stated before, I was only offered 1.9% under condition that I accept at least part of the extended warranties. I plainly stated when I first went in to see ******* that I did not want an extended warranty. I asked if I could receive the 1.9% interest without any warranties, and ******* said no.
I was very pleased with everything from Lincoln until it came to dealing with *******. I knew it was untrue that I couldn't receive the 1.9% without taking extended warranties. I had to correct "mistakes" that he made and persist in pointing them out before he acknowledged that I was correct. It was his "creative" math that made me doublecheck the website about the 0% interest. A SALES event indicates that it is for SALES, not leasing. I have never had to put money down on a car. Again, the advertisement on the website says 0 money down, 0% interest, and 0 payment the first month.
I LOVE the car and am happy with my treatment I received at Green Lincoln until I got to *******. I have never had to correct "mistakes with a do financial person at a car dealership before..
All I have asked is that the dealership honor their own advertisement.

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